Associate Manager, End User Technology

Salary range is: $106,277.25 - $135,000.00 This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role We are seeking an experienced and hands-on Associate Manager, End User Technology, to support the delivery and day-to-day operation of end user technology services across the organization. This role focuses on execution, team leadership, and service reliability, ensuring employees have secure, reliable access to the tools they need to work effectively. The Associate Manager partners closely with senior IT leadership to implement standards, manage operational workflows, and continuously improve the end user experience across identity, devices, collaboration tools, and service management. Key Responsibilities: Operational Leadership & Delivery Oversee day-to-day operations supporting end-user technologies, ensuring service reliability, performance, and user satisfaction. Lead and support a team of engineers and administrators responsible for: Identity & Access Management (Active Directory, Okta, Microsoft Entra) Endpoint Management (Jamf, Apple Business Manager, Microsoft Intune) Collaboration & Communication Tools (Microsoft Teams, Exchange Online, SharePoint, OneDrive) Printing and peripheral solutions (e.g., Uniflow, Papercut) Ensure timely resolution of incidents, requests, and escalations in partnership with Service Desk and platform teams. People Leadership Manage, coach, and develop team members, setting clear expectations and supporting skill growth. Provide guidance on troubleshooting, prioritization, and best practices. Support onboarding and ongoing training for new and existing team members. Security, Compliance & Standards Enforce established InfoSec policies and access controls across end-user systems. Ensure systems are configured in accordance with security standards, audit requirements, and governance guidelines. Partner with senior leadership to support Microsoft Copilot and AI governance, including responsible use standards, access controls, data grounding, and operational guardrails for AI-enabled tools Partner with security and compliance teams to remediate risks and support audits. Process & Continuous Improvement Identify opportunities to streamline workflows, reduce manual effort, and improve user experience. Support service management initiatives and the adoption of standardized operating procedures. Project & Initiative Support Participate in end-user technology projects such as tool rollouts, platform upgrades, and migrations. Assist with system integrations and operational coordination across platforms, including Salesforce, Workday, Active Directory, and Jira. Contribute to documentation, runbooks, and operational readiness activities. Requirements: 5+ years of progressive IT experience, with 1–2+ years in a lead or people management role. Strong hands-on experience with end-user technologies, SaaS platforms, and enterprise IT operations. Exposure to Microsoft Copilot, generative AI tools, and AI governance frameworks, including responsible AI usage, tenant controls, and organizational enablement Working knowledge of identity, endpoint management, and collaboration tools. Familiarity with IT service management concepts and tools (ITIL principles a plus). Strong troubleshooting, incident management, and communication skills. Ability to balance hands-on technical work with people leadership and operational oversight. Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your families, including: 401K Match Paid time off Annual Incentive Plan Performance Bonus Comprehensive health insurance Adoption Assistance Tuition Reimbursement Wellness Programs Stock Purchase Plan options Employee Resource Groups For more information about our benefits, please check out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070. Introduce yourself to our recruiters, and we'll get in touch if there's a role that seems like a good match CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. Apply tot his job Apply To this Job