Experienced Lead Data Analyst, Customer Experience (Remote) - Drive Business Growth with Data-Driven Insights

At arenaflex, we're on a mission to protect people, enhance lives, and preserve the planet. As a global leader in Pest Control and other services across more than 90 countries, we pride ourselves on being a trusted partner to many of the world's leading brands. Our legacy of excellence is built on a commitment to innovation, quality, and customer satisfaction. We're now seeking an experienced Lead Data Analyst to join our team and drive business growth with data-driven insights.

About arenaflex

arenaflex is a member of the Rentokil family of companies, a global leader in Pest Control and other services. We serve consumer and business customers across multiple industries, and our mission is to protect people, enhance lives, and preserve the planet. We're proud of our legacy of excellence and constantly work to fulfill our mission through innovation, quality, and customer satisfaction.

Job Summary

As a Lead Data Analyst, Customer Experience, you'll lead the development and maintenance of solutions related to end-to-end customer experience data. You'll work closely with data architecture teams to ensure data quality and governance across shared systems and shared applications. Your expertise will help us prioritize and optimize business initiatives to improve efficiency and quality of the customer experience.

Key Performance Indicators

To measure your success, we'll track the following key performance indicators:

• Quality measure of data science solutions
• Accuracy measure of predictions
• Average time from requirements to recommendations
• Measure of insights generated per month
• Efficiency gained or business value created through recommendations derived from data science analysis/modelling

Principal Duties and Responsibilities

To excel in this role, you'll need to perform the following essential duties:

• Lead data mining and collection procedures; maintain governance with data architecture and business intelligence teams
• Ensure data quality and integrity
• Interpret and analyze data problems; translate into meaningful information and visualizations to executive leadership, market leaders, and other department heads
• Conceive of, develop, plan, and prioritize data projects in partnership with CX leadership
• Build analytic systems and predictive models to support ongoing and future data needs
• Test and evaluate performance of recommended solutions, quantify outcomes, and manage tuning cycle for ongoing improvement to systems and models
• Experiment with new models and techniques to ensure our solutions grow with us
• Align all data projects with organization goals
• Build relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we are positioned to support quality business cases and deliver ROI
• Facilitate analytical conversations with the business around "the art of the possible using data science", explore data from a modelling perspective, and perform initial exploratory data analysis to assess business value
• Ensure model implementations conform to regulatory requirements and produce clear documentation to support
• Manage analytical projects and coordinate activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
• Undertake personal development to ensure up-to-date skills and knowledge

Required Experience

To succeed in this role, you'll need:

• Seven (7) years of relevant experience in data science or related analytical field
• Advanced knowledge of statistical / data mining methods and application
• Advanced knowledge of statistical and analytical model development
• Advanced knowledge of data modelling techniques and tools; R, Python, SAS, etc.
• Advanced knowledge of visualization tools like PowerBI, Tableau, Quik, etc.

Required Leadership Traits and Characteristics

As a Lead Data Analyst, you'll need to possess:

• Strong project management, collaboration, and communication skills
• Ability to apply logic and reasoning to identify/implement solutions to complex business problems
• Business and financial acumen
• Curiosity and drive to learn and keep up with market trends and innovations
• Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
• Able to adapt and be flexible in a complex transformational environment
• Clearly and confidently convey information to a wide audience
• Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
• Establish and maintain a high level of trust and credibility

Formal Education, Qualifications or Training

To excel in this role, you'll need:

• Master's Degree in Computational Mathematics, Statistics, or related field
• Certified specialist in predictive analytics or other data science-related certifications

Why Choose arenaflex?

A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Total Rewards Program

As a full-time colleague, you'll qualify for the following benefits:

• Professional and Personal Growth:

+ Multiple avenues to grow your career + Training and development programs available + Tuition Reimbursement benefits

• Health and Wellness:

+ Health benefits including Medical, Dental, Vision, Disability, and Life Insurance + Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Savings and Retirement:

+ 401(k) retirement plan with company-matching contributions

• Work-Life Balance:

+ Vacation days & sick days + Company-paid holidays & floating holidays + A company mindset that prioritizes health, safety, and flexibility

How to Apply

If you're a motivated and experienced data analyst looking to drive business growth with data-driven insights, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. Apply for this job