VP, Customer Growth and Retention

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io. Why This Role Is Important to Arcadia The Vice President, Customer Growth and Retention is a senior leadership role within Arcadia’s newly established Client Value Office. This role exists to maximize value, strengthen long-term partnerships, and drive sustainable expansion revenue across Arcadia’s largest and most strategic accounts. As Arcadia continues to scale, this role ensures our enterprise customers not only renew, but deeply adopt, expand, and rely on Arcadia’s platform to achieve their clinical, financial, and operational goals. This leader will sit at the intersection of sales, customer success, and value realization, owning the strategy and execution that turns customer outcomes into durable growth. What Problems Will You Solve?

• Under-realization of value across complex enterprise customer environments
• Misalignment between customer strategic objectives and Arcadia solution adoption
• Missed or late-stage expansion opportunities due to unclear value articulation
• Inconsistent executive engagement and growth planning across top accounts

How This Role Drives the Business By leading enterprise-level value realization and strategic growth efforts, this role directly impacts retention, expansion ARR, and customer lifetime value. It strengthens Arcadia’s position as a trusted, long-term partner in value-based care and healthcare analytics transformation. What Success Looks Like In 3 months

• Deep understanding of Arcadia’s platform, enterprise customer segments, and value propositions
• Strong relationships established with leaders in Customer Success, Growth, Product, and Solution Delivery
• Completion of an enterprise account portfolio review identifying priority growth opportunities and upcoming renewals
• Executive listening sessions initiated across key enterprise customers

In 6 months

• Launch of a repeatable enterprise customer strategic growth framework aligned to Arcadia capabilities
• Direct influence on expansion pipeline creation with measurable uplift in qualified opportunities
• Successful value realization interventions within multiple high-impact enterprise accounts

In 12 months

• Material contribution to retention and expansion revenue targets
• Enterprise customers expanding adoption across additional modules, analytics programs, or services
• Documented customer value stories used to support renewals, expansions, and marketing
• Established reputation as a strategic growth partner across Arcadia’s enterprise portfolio

What You'll Be Doing

• * Lead enterprise-level customer value realization and strategic growth initiatives across Arcadia’s largest accounts
• Partner closely with Customer Success leaders to identify customer goals, risks, and expansion pathways
• Develop and operationalize a customer strategic growth methodology aligned to value-based care models
• Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers
• Translate customer strategies into platform adoption roadmaps and measurable value outcomes
• Collaborate with Sales/Growth to shape expansion opportunities, build business cases, and support executive negotiations
• Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges
• Track, measure, and communicate realized customer value across the portfolio
• Represent the customer voice internally to influence product, service, and go-to-market strategy

What You'll Bring

• * Bachelor’s degree required; master's degree in healthcare, business, analytics, or related field strongly preferred
• Experience
• 12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS
• Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments
• Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems
• Demonstrated ability to influence C-suite executives and senior customer stakeholders
• Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements
• Skills & Qualities
• Exceptional executive presence and communication skills
• Strong business case development, ROI modeling, and value storytelling capabilities
• Highly collaborative, cross-functional leadership style
• Entrepreneurial mindset with comfort operating in ambiguity
• Ability to balance strategic vision with operational execution

Would Love for You to Have

• * Experience in payer–provider collaborations, risk-bearing organizations, or health system contracting
• Background in management consulting, outcomes advisory, or value realization teams
• Experience building or scaling customer growth functions at a high-growth health tech company
• Strong data fluency and comfort guiding customers using analytics-driven insights

What You'll Get

• * Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• Opportunity to help solve healthcare’s toughest challenges through value-based care
• A high-impact leadership role shaping Arcadia’s Client Value Office
• Close partnership with executive leadership across Growth, Customer Success, and Product
• Exposure to complex, enterprise-scale customer challenges with real-world impact
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

$190,000 - $215,000 a year About Arcadia Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect Yourself If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job