Global Content Development Specialist - Help and Support (2-year fixed term)

About the position The mission of this position is to help Church members fulfill their divinely appointed responsibility to discover their families through family history methods, submit their names to the temple for saving ordinances, and to help bring souls unto Christ. This position is one of many focal points for all written and audiovisual training materials for the geographical areas of the church. The incumbent will be fully accountable with supervision to ensure product reliability in instructional content, style, clarity and usability. Products of this section are used worldwide by, employees, church service missionaries and volunteers, members and the general public with diverse skills and in varying cultural environments.

• Good communication skills, express ideas clearly and efficient in following directions
• Professional and confident with experience in instructional design, adult learning theory, technical writing skills, AI development, systems and tools.
• Bi-Lingual preferred but not necessary
• Wasatch Front preferred/In Office Hybrfid
• Other assignments and projects as directed.
• Skilled in the following: o PowerPoint ​ Canva ​​ Teams Microsoft Word Chat GPT o Camtasia ​ Teams ​​ Google Suite Monday.com AI voiceover ​ o BrightSpot ​ WhatsApp ​ Snagit ​​ Video Creation Microsoft Suite o Tech Writing Web Design Publisher Adobe Copilot Must be able to learn quickly, take initiative, work with peers in other departments, contribute in meetings and maintain the workforce culture Responsibilities may vary by assignment depending on department and need. Projects are medium to high-profile and generally complex. Work will involve larger projects and require writing experience; may require regular interaction with leadership level individuals. Work will require team leadership skills and roles, plus excellent problem-solving skills; projects are broad in nature and may cover nearly every writing assignment The employee receives assignments from managing staff. The Manager or Supervisor reviews the employees' work and reviews each assignment as it is completed until employee is confident in all processes, policies and procedures. The employee is expected to meet rigid and challenging deadlines, work in harmony with the team, take directions on each assignment, and give full attention to detail. Independence in working, tact, and diplomacy are required. Sound judgment of Church doctrine, history, organization, policy and protocol are also expected.
• Knowledgeable of Family History work
• Experienced with familysearch.org
• Will help develop instructional processes and procedures for systems, Family History tools, soft skills, and Outreach initiatives as well as other learning resources for FamilySearch Support teams as directed.
• Participate in management, reports and maintenance tasks with content and translation.
• Familiar with automated generated assistance.
• Ability to prioritize responsibilities and recognize when it's appropriate to multitask or focus on one project at a time.
• Helps to ensure timely support of department of short and long-range projects by adhering to project tracking methods
• Willing to develop professional skills by accepting other opportunities for growth in technical and leadership areas.

Responsibilities

• Will help develop instructional processes and procedures for systems, Family History tools, soft skills, and Outreach initiatives as well as other learning resources for FamilySearch Support teams as directed.
• Participate in management, reports and maintenance tasks with content and translation.
• Helps to ensure timely support of department of short and long-range projects by adhering to project tracking methods

Requirements

• Good communication skills, express ideas clearly and efficient in following directions
• Professional and confident with experience in instructional design, adult learning theory, technical writing skills, AI development, systems and tools.
• Knowledgeable of Family History work
• Experienced with familysearch.org
• Familiar with automated generated assistance.
• Ability to prioritize responsibilities and recognize when it's appropriate to multitask or focus on one project at a time.
• Must be able to learn quickly, take initiative, work with peers in other departments, contribute in meetings and maintain the workforce culture
• Sound judgment of Church doctrine, history, organization, policy and protocol are also expected.
• Independence in working, tact, and diplomacy are required.
• The employee is expected to meet rigid and challenging deadlines, work in harmony with the team, take directions on each assignment, and give full attention to detail.

Nice-to-haves

• Bi-Lingual preferred but not necessary
• Wasatch Front preferred/In Office Hybrfid

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