Experienced Customer Service Representative – Home Improvement Industry

At arenaflex, we're not just a company – we're a team of passionate professionals dedicated to delivering exceptional customer experiences in the home improvement industry. With a proven track record of success, we're looking for an enthusiastic and self-motivated Customer Service Representative to join our team and help us continue to power over $3 billion in annual sales.

About arenaflex

arenaflex is a lead and workflow management company that has been a driving force in the home improvement industry since its acquisition by Financeit in 2017. Our full-service contact center in Fort Lauderdale, Florida, specializes in inbound and outbound support for the home improvement industry, ensuring that every customer has a seamless and enjoyable experience throughout the lifespan of their project. With a commitment to excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible in customer service.

The Role

As a Customer Service Representative at arenaflex, you'll be the main point of contact for our customers, ensuring that their expectations are met and exceeded. You'll be responsible for answering incoming calls, responding to customer requests, and providing exceptional customer service in a fast-paced environment. You'll also be responsible for adapting to changing guidelines and procedures, identifying and escalating issues to supervisors, and maintaining excellent written and verbal communication skills.

Responsibilities

* Answer incoming calls and respond to customer requests in a timely and professional manner

• Work in a fast-paced environment with a high level of flexibility and adaptability
• Book appointments for members with a high degree of data accuracy and attention to detail
• Maintain excellent written and verbal communication skills, including the ability to communicate complex information in a clear and concise manner
• Identify and escalate issues to supervisors, ensuring that every customer receives the highest level of service
• Adapt to fast-changing guidelines and procedures, ensuring that every customer receives the most up-to-date information
• Inform clients by explaining procedures, answering questions, and providing information in a friendly and respectful manner
• Maintain and improve quality results by adhering to standards and guidelines, ensuring that every customer receives the highest level of service

Qualifications

* High school graduate or G.E.D.

• Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
• Excellent oral and written communication skills, including the ability to communicate complex information in a clear and concise manner
• Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
• Ability to type at least 25 words per minute is preferred
• Experience in providing exceptional customer service and maintaining established quality requirements
• Must be able to pass a background check

Benefits

* Opportunity to work from home (after completing a week of in-office onboarding/training)

• $15,000 Life Insurance (Company Paid)
• 401K plan eligibility after 1 year of service with company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment

Our contact center is a dynamic and fast-paced environment that requires flexibility and adaptability. As a Customer Service Representative, you'll be working in a team-based environment with a focus on delivering exceptional customer experiences. You'll have access to state-of-the-art technology and training programs to help you succeed in your role.

Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in empowering our employees to grow and develop in their careers, and we offer a range of benefits and programs to support their success.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong desire to join a dynamic and fast-paced team, we'd love to hear from you! Please submit your application and we'll contact you if you become selected for a virtual interview. Apply Job! Apply for this job