Part Time - Outlet Customer Service Associate - Flexible Bridgeton, MO (arenaflex Outlet) 3641
Join the arenaflex team as a Part Time - Outlet Customer Service Associate in Bridgeton, MO, and become an integral part of delivering exceptional customer experiences in a dynamic and fast-paced retail environment. As a key member of our team, you will be responsible for providing top-notch customer service, ensuring a seamless shopping experience, and contributing to the overall success of arenaflex Outlet.
About arenaflex
arenaflex is a leading home improvement retailer dedicated to helping customers improve their homes and lives. With a strong commitment to customer satisfaction, we strive to provide an exceptional shopping experience through our knowledgeable and friendly team members. As a Part Time - Outlet Customer Service Associate, you will be part of a collaborative and supportive environment that values teamwork, innovation, and customer-centricity.
Key Responsibilities
As a Part Time - Outlet Customer Service Associate, your primary responsibilities will include:
- Providing SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
- Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrating sincere appreciation to customers
- Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
- Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
- Writing customer contracts and invoices for equipment rental
- Cross-functionally training in other areas of the Outlet to help deliver the best customer service
- Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
- In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
- Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
- Preparing merchandise in department of responsibility based on customer requirements/specifications
- Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm
- Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection
- Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
- Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
- Assisting Pro customers to find product by walking the customer to the correct aisle and bay
- Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
- Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs
- Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calling vendors to verify product availability and cost as needed
- Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders
- Processing returns to the Distribution Centers and appropriately disposing/returning items
- Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
- Inspecting merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
- Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
- Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
Essential Qualifications
* High school diploma or equivalent required
- Previous customer service experience in a retail environment preferred
- Ability to work in a fast-paced environment with a high level of customer interaction
- Strong communication and interpersonal skills
- Ability to lift up to 50 pounds and stand for long periods of time
- Availability to work a flexible schedule, including weekends and holidays
Preferred Qualifications
* Previous experience in a home improvement or retail environment
- Knowledge of arenaflex products and services
- Ability to operate a pallet jack and other equipment as needed
- Basic math skills and ability to handle cash and operate a point-of-sale terminal
- Ability to work independently and as part of a team
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with a high level of customer interaction
- Basic math skills and ability to handle cash and operate a point-of-sale terminal
- Ability to lift up to 50 pounds and stand for long periods of time
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and ability to operate a point-of-sale terminal
Career Growth Opportunities and Learning Benefits
As a Part Time - Outlet Customer Service Associate, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced retail environment. arenaflex offers a range of training programs and development opportunities to help you grow and succeed in your career. Some of the benefits include:
- On-the-job training and development opportunities
- Opportunities for advancement to leadership roles
- Competitive pay and benefits package
- Discounts on arenaflex products and services
- Opportunities for professional growth and development
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values teamwork, innovation, and customer-centricity. As a Part Time - Outlet Customer Service Associate, you will be part of a collaborative and supportive team that is dedicated to delivering exceptional customer experiences. Some of the benefits of working at arenaflex include:
- Competitive pay and benefits package
- Discounts on arenaflex products and services
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Opportunities for advancement to leadership roles
Compensation, Perks, and Benefits
arenaflex offers a competitive pay and benefits package to its employees. Some of the benefits include:
- Competitive hourly rate
- Discounts on arenaflex products and services
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Opportunities for advancement to leadership roles
Conclusion
Join the arenaflex team as a Part Time - Outlet Customer Service Associate in Bridgeton, MO, and become an integral part of delivering exceptional customer experiences in a dynamic and fast-paced retail environment. With a strong commitment to customer satisfaction, we strive to provide an exceptional shopping experience through our knowledgeable and friendly team members. Apply now to become a part of our team and start your career with arenaflex today! Apply Job! Apply for this job