Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex

Join arenaflex's dynamic team as a Customer Service Representative and embark on a rewarding career journey in the live event industry! Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a keen interest in the live event space and a strong desire to learn and grow? If so, we invite you to apply for the Customer Service Representative role at arenaflex, where you'll have the opportunity to make a meaningful impact on our customers' lives.

About arenaflex

arenaflex is a leading player in the live event industry, providing a unique platform for buyers and sellers to connect and exchange tickets. Our mission is to deliver elite service to both our sellers and customers, and we're committed to creating a world-class experience for everyone involved. As a Customer Service Representative, you'll be an integral part of our team, working closely with our valued sellers and customers to resolve issues, answer questions, and provide real-time assistance.

Your Role Expectations as a Contact Center Representative

As a Contact Center Representative, you'll progress through a series of milestones in the first 30, 90, and 180 days of your employment. Here's what you can expect:

Contact Center Representative (30 days in)

* Complete new hire orientation and gain the knowledge and resources you need to succeed in the live event industry.

• Learn about ticket marketplaces and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions to problems.

Contact Center Representative (60 days in)

* Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.

• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queues and determine what requires attention to provide real-time assistance.

Contact Center Representative (90 days in)

* Play an active role in continued learnings to advance your skill sets necessary for individual and team goals.

• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Contact Center Representative

* Outstanding communication, attention to detail, and organizational skills.

• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• A genuine interest in the live event space and a willingness to learn and grow.

Work Schedule and Benefits

* Office Location: Coppell, TX

• Hybrid model: 3 days in office and 2 days at home
• Hours:

+ 2:30pm-11:00pm, with Monday and Tuesday off + 3:30pm-12:00am, with Wednesday and Thursday off + 1:30pm-10:00pm, with Monday and Tuesday off

• $40,000 base salary with overtime eligibility, Bi-Annual bonuses, and annual equity grant
• Any hours worked over 40/week are overtime eligible

Why Join arenaflex?

* Opportunity to work in a dynamic, fast-paced environment with a talented team

• Comprehensive training and development program to help you grow and succeed
• Competitive salary and benefits package
• Annual equity grant and Bi-Annual bonuses
• Flexible work schedule with 3 days in office and 2 days at home
• Overtime eligibility for hours worked over 40/week

How to Apply

If you're passionate about delivering exceptional customer experiences and working in the live event industry, we invite you to apply for the Customer Service Representative role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about the Customer Service Representative role at arenaflex, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job