Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you'll be at the forefront of our business and government customer service operations, working remotely from the comfort of your home office to provide top-notch support to our valued clients.

About arenaflex

arenaflex is a leading provider of innovative technology, products, and services that empower individuals, businesses, and governments to achieve their goals. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

What You'll Be Doing

As an Experienced Customer Service Coordinator – BGCO, you'll be responsible for delivering exceptional customer experiences to our business and government clients. Your primary responsibilities will include:

• Growing our business within existing accounts by identifying opportunities to upsell and cross-sell our products and services
• Building strong relationships with our customers, earning their loyalty and trust through proactive communication and issue resolution
• Asking questions, listening intently, and identifying what the customer really needs to provide tailored solutions
• Troubleshooting problems and resolving a range of customer issues related to device(s), billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue through effective sales and marketing strategies
• Being solution-oriented and proactive, providing first-call resolution to eliminate repeat calls and reduce unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools

What We're Looking For

We're seeking problem-solvers who lead with empathy and are motivated by change. You'll be a strong communicator with excellent interpersonal skills, able to work collaboratively with leaders and on a team in a remote environment. You'll also be:

• A bachelor's degree holder or have one or more years of work experience
• One or more years of customer service and/or sales experience
• Able to meet all home office requirements
• Willing to work a flexible schedule, including evenings and weekends

Preferred Qualifications

While not required, having one or more of the following qualifications will make you an even stronger candidate:

• College degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Where You'll Be Working

As a remote employee, you'll work from the comfort of your home office with occasional in-person trainings and meetings. You'll need to be located within a 90-minute commute of the Alpharetta, GA – Annapolis Junction, MD – Cary, NC – and West Valley City, UT BGCO locations. You'll also need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum.

Benefits and Compensation

arenaflex offers a comprehensive benefits package designed to help you move forward in your career and in areas of your life outside of work. Our benefits include:

• Health and wellness benefits
• Short-term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• Other incentives

The compensation range for this position is between $36,000.00 and $67,000.00 annually based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Join the arenaflex Team

If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to join a dynamic team that's shaping the future of technology and innovation. Apply now to become an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Apply Now

Ready to take the next step in your career? Apply now for the Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) role at arenaflex. Apply for this job