Experienced Manager, Customer Success, Health Plans, arenaflex Health Solutions – USA

Join arenaflex, a leading technology company, in shaping the future of health and wellness. As a Manager, Customer Success, Health Plans, you will play a pivotal role in driving the success of our clients and partners across multiple verticals.

About arenaflex Health Solutions

arenaflex Health Solutions (FHS) is a pioneering force in the health and wellness industry, delivering innovative devices, software, and services to enterprise customers. Our mission is to empower individuals to lead healthier, more active lives by providing personalized health experiences across the full spectrum of care. With a strong focus on wellness and prevention, we are committed to helping people build healthy habits and live better lives.

Our Commitment to Customer Success

At arenaflex, we prioritize the ongoing success of our clients and partners. Our Customer Experience and Operations organization is dedicated to delighting our customers and helping them meet their business objectives. We foster a highly collaborative environment, built on psychological safety, trust, and respect, where our team members feel encouraged to share their ideas and contribute to our collective success.

Our Innovative Products and Services

arenaflex's wide range of innovative products, including smartwatches, trackers, and a smart scale, help people lead healthier, more active lives by empowering them with data, inspiration, and guidance to reach their health and fitness goals. Coupled with our leading software and arenaflex Premium, our immersive platform experience delivers personalized experiences, insights, and guidance to support our users' health and wellness.

About the Role

As a Manager, Customer Success, Health Plans, you will oversee the implementation and ongoing success of clients and partners across multiple verticals. You will play a lead role in setting team strategy and delivering on client goals. Your responsibilities will include:

• Managing and measuring the business and operational efforts of our Customer Success team (e.g., internal key performance indicators (KPIs), client satisfaction, account operations, and ongoing client engagement)
• Leading and developing a team of remote and office-based Business-to-Business (B2B) customer success managers
• Identifying operational improvements to drive adoption and enhance the customer experience at scale
• Providing information to the Head of Customer Experience and Operations (e.g., book of business trends, client health status, program results, and overall team development)

Requirements

To succeed in this role, you will need:

• A Bachelor's degree or equivalent practical experience
• 4 years of experience in people management
• Experience in operations with a focus on measuring success
• MBA or Master's degree (preferred)
• Experience in the healthcare and life sciences industry (preferred)
• Ability to communicate, present, and influence stakeholders
• Ability to leverage account management, build relationships, and plan business growth increases from existing sources
• Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment
• Ability to be committed to continuous improvement, effectively translate strategies into actionable plans, and be results-oriented

What We Offer

* A minimum full-time salary range between $119,000 - $128,000 + bonus + equity + benefits

• A dynamic and collaborative work environment
• Opportunities for career growth and professional development
• A commitment to equal employment opportunity and affirmative action
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply

If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal.

Equal Employment Opportunity

arenaflex is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Accommodation Requests

If you have a disability or special need that requires accommodation, please let us know by completing our accommodation request form.

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