Experienced Clinical Customer Success Manager (Certified Diabetes Education & Care Specialist) – Remote Diabetes Management

At arenaflex, we're revolutionizing the way people with diabetes manage their condition, and we're looking for a talented Clinical Customer Success Manager to join our team. As a Certified Diabetes Education & Care Specialist, you'll play a vital role in supporting our clinic partners in their adoption and continued use of our remote diabetes monitoring platform and service, arenaflex. If you're passionate about leveraging digital solutions to improve patient outcomes and have a strong background in diabetes care management, we want to hear from you.

About arenaflex

arenaflex is a cutting-edge healthcare technology company dedicated to improving the lives of people with diabetes. Our innovative remote diabetes monitoring platform and service empower healthcare providers to deliver high-quality care to their patients, while also providing valuable insights and support to help them manage their condition. As a Clinical Customer Success Manager, you'll be part of a collaborative and supportive team that's passionate about making a meaningful difference in the lives of people with diabetes.

Responsibilities

As a Clinical Customer Success Manager, you'll be responsible for the following key areas:

Clinical Responsibilities

* Independently analyze and interpret CGM and/or insulin pump reports for T1D/T2D patients through remote, asynchronous reviews.

• Provide timely clinical recommendations to supervising clinicians and proper documentation via the practice customer's EMR system.
• Conduct follow-up calls to patients when needed, or to discuss their monthly data reviews and communicate any changes in their regimen as directed by their physician.
• Provide diabetes self-management education during monthly remote reviews as appropriate.

Customer Success Responsibilities

* Contribute to the growth of the arenaflex program for our clinic partners, ensuring quality ongoing support and communication of clinical success metrics.

• Engage and communicate effectively with healthcare practice customers to understand their needs and convey program progress, challenges, and successes.
• Collaborate closely with clinician partners to identify and resolve challenges relevant to the clinical workflows, developing efficient solutions as required.
• Utilize our CRM system, PipeDrive, for efficient internal communication and task management.

Qualifications

* Certified RN, RD, NP, or PA with diabetes experience

• Active, unrestricted Certified Diabetes Educator Care & Education Specialist (CDCES) certification
• 5+ years of practice experience as a CDCES in diabetes care management
• 5+ years of experience with Continuous Glucose Monitors (CGM) and insulin pump diabetes management

Bonus Qualifications

* Broad experience with diabetes devices including Dexcom, FreeStyle Libre, Eversense, Medtronic, Tandem, & Omnipod CGMs and insulin pumps

• Experience utilizing EHR/EMR systems
• 3+ years of experience in diabetes industry experience
• Ability to manage multiple projects/tasks in a fast-paced environment

Additional Requirements

* Full-time availability, Monday-Friday

• Ability to work effectively and collaborate with team members
• Proven track record in program implementation and customer success in a remote or digital health environment
• Excellent communication and interpersonal skills, with the ability to effectively engage and educate both patients and healthcare providers
• Strong critical thinking, problem-solving, and interpersonal skills
• Passion for facilitating quality patient care and experiences
• Excitement to work in a fully remote environment in a growing startup
• Creative thinker, proactive, and quick learner

Why Join arenaflex?

* Make a meaningful difference in the lives of people with diabetes

• Be a part of cutting-edge innovation in diabetes management
• Be part of a collaborative and supportive work environment
• Work in a fast-paced, innovative environment with a focus on fostering a positive and nurturing culture

Compensation and Benefits

* Salary range: $70,000-$80,000

• Position structure: Full-time, Monday-Friday
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Generous paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're a motivated and experienced Clinical Customer Success Manager with a passion for diabetes care management, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job