Experienced Full Stack Tax Preparer & Customer Support Specialist – Remote Seasonal Opportunity
At arenaflex, we're a leading advisory, tax, and assurance firm that provides clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers. Our team of experts is dedicated to delivering exceptional service and innovative solutions to our clients. As a remote seasonal tax preparer and customer support specialist, you'll play a vital role in helping us achieve our mission.
Job Summary:
We're seeking an experienced and highly skilled tax preparer and customer support specialist to join our team on a seasonal basis. As a remote seasonal tax preparer and customer support specialist, you'll be responsible for preparing tax returns, providing support and advice to customers, and ensuring an exceptional customer experience. If you're passionate about customer service, problem resolution, and tax preparation, we'd love to hear from you!
Responsibilities:
As a remote seasonal tax preparer and customer support specialist, you'll have the following responsibilities:
- Prepare individual tax returns for customers through video-enabled software and chat
- Provide individualized troubleshooting, tax advice, and preparation assistance by utilizing defined practices, procedures, and company policies
- Deliver accurate tax advice to customers in easy-to-understand terms by utilizing recommended research materials, professional resources, and team support
- Assist customers in gathering, organizing, and entering data through the designated software platform for federal and state tax returns
- Analyze and research a variety of tax matters to determine an appropriate course of action for customers
- Utilize audio/visual tools to communicate with customers and provide exceptional customer service
What You'll Enjoy:
* Working in a dynamic and fast-paced environment with a team of experts in the tax and assurance industry
- Collaborating with customers to resolve tax-related issues and provide exceptional customer service
- Utilizing your expertise in tax preparation, technology troubleshooting, and resolving tax issues to make a real difference in our customers' lives
- Enjoying a flexible and remote work arrangement that allows you to work from the comfort of your own home
- Participating in ongoing training and professional development opportunities to enhance your skills and knowledge
What You'll Need:
* Minimum of two (2) seasons of professional tax preparation experience, with a minimum of 30 tax returns prepared
- Prior tax preparation experience in a tax practice or retail setting
- PTIN is required
- College degree a plus, but not required
- Knowledge of tax laws, tax concepts, and familiarity with the form 1040 and all schedules
- Willingness to utilize audio/visual tools to communicate with customers
- Strong problem-solving and research skills, and the ability to quickly use online resources to find answers
- Well-developed technical troubleshooting skills
Additional Information:
* This is a temporary, part-time position beginning January 2025 and ending on or before April 15, 2025
- The compensation range for this role is $23 to $27, with actual compensation influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location
- arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
Why Join arenaflex?
* arenaflex is a leading advisory, tax, and assurance firm that provides clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers
- Our team of experts is dedicated to delivering exceptional service and innovative solutions to our clients
- We offer a dynamic and fast-paced work environment that allows you to grow and develop your skills and knowledge
- We're committed to providing ongoing training and professional development opportunities to enhance your skills and knowledge
- We offer a flexible and remote work arrangement that allows you to work from the comfort of your own home
How to Apply:
If you're passionate about customer service, problem resolution, and tax preparation, and you're looking for a seasonal opportunity to join a dynamic and fast-paced team, we'd love to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. Apply for this job