CSM I

About Carrot

Carrot is a global, comprehensive fertility and family care platform, supporting members and their families through many of life's most memorable moments. Trusted by many of the world’s leading multinational employers, health plans, and health systems, Carrot's proven clinical program delivers exceptional outcomes and experiences for members and industry-leading cost-savings for employers. Its award-winning products serve all populations, from preconception care through pregnancy, IVF, male factor infertility, adoption, gestational carrier care, and menopause. Carrot offers localized support in over 170 countries and 25 languages. With a comprehensive program that prioritizes clinical excellence and human-centered care, Carrot supports members and their families through many of the most meaningful moments of their lives. Learn more at get-carrot.com.

The Role

Carrot Fertility is looking for a Customer Success Manager I to both delight our Small Market Business partnership customers and support administrative and analytical excellence across the Customer Success team. You'll report to our Manager, Customer Experience & Administration. For your Small Business & partnership customers, you'll ensure all operational aspects are tended to, support customer launches, communicate about renewals and maintain high levels of customer satisfaction. You will support the Manager, Customer Experience & Administration with operational tasks and respond to customer needs, questions, and requests. For the administrative and analytical support portion of the role, you'll be a Customer Success files and data guru, supporting all teams and customers with eligibility, reporting, and escalations. The expectation is that your time will be divided between direct management of the Small Business & partnership portfolio and team-wide administrative and analytical support. We're looking for a customer-centric, clear communicator, tech-savvy, process-oriented person with strong organizational skills and an interest i