Senior Director, Product Operations - Systems and Deployment

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Director, Product Operations - Process & Deployment (Remote) Full time, United States In this role, you will be accountable for defining and governing the product management lifecycle for Travel Experience & Commerce products, ensuring consistent, high-quality execution from planning through deployment and adoption. This role owns how TEC products are deployed across the enterprise and enables teams accountable for client-level selling, implementation, and support of those products through standardized processes, change management, and readiness frameworks. The Senior Director establishes governance, standards, and performance measures that drive deployment productivity, operational excellence, and predictable go-live outcomes across all markets and regions. As a Senior Director, Product Operations - Process & Deployment, you will

• Drive the creation, adoption, and continuous improvement of core product management practices and deliverables
• Develop and institutionalize a Product Management Playbook that defines best practices, governance, and execution standards
• Define and own the deployment strategy across all Travel Experience & Commerce initiatives and engagement & support throughout the enterprise
• Establish global governance models for deployment readiness, change enablement, and release accountability
• Create a standardized approach for managing change across product launches and operational shifts
• Establish deployment success metrics - Deployment Release Adherence (%), Average Deployment Delay (Days), Deployment Success Rate (%), Customer Impact (Incident Measurement)
• Own the Product Operations tooling strategy supporting deployment, execution tracking, and governance
• Act as a senior integrator across Product Management & Operations, Engineering, PMO, Finance, and Commercial teams on behalf of Travel Experience & Commerce initiatives

About you

• Extensive experience in Product Operations, Product Delivery, Program Leadership, or Operational Excellence
• Demonstrated experience leading enterprise-scale deployment and change initiatives
• Proven track record of improving deployment productivity, reducing execution risk, and driving cost efficiency
• Deep expertise in operating model design, governance frameworks, and cross-functional orchestration
• Experience influencing senior executives and shaping enterprise delivery strategy
• Experience leading operational transformation within a global technology or travel organization
• Lean, Agile, Six Sigma, or equivalent process excellence certifications
• Experience supporting competitive, customer-facing digital platforms at scale

About us We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD. You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Director, Product Operations - Process & Deployment is between $130,000 and $150,000. The actual pay depends on your skills, qualifications, experience and geographical location. Ready to join the journey? Apply now! We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected]. #LI-Remote #LI-VP1 Apply tot his job Apply To this Job