[Remote] Project Manager, Biopharma - 12 Month Temp

Note: The job is a remote job and is open to candidates in USA. Twist Bioscience is a company that synthesizes genes from scratch, providing innovative solutions in various fields such as health care and agriculture. The Biopharma Project Manager will oversee project management and coordination for antibody discovery and related businesses, ensuring effective communication with customers and internal teams throughout the project lifecycle.

Responsibilities

• Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records
• Develop a general knowledge of typical Biopharma Project workflows
• Monitor and report 'real time' on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings
• Maintain and update transparent, accessible list of Biopharma WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting
• Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers
• Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required
• Maintain a 'real-time' revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products)
• Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals
• Assist Finance with navigating through the payments processed for invoiced milestones
• Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues
• Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information
• Participate in training the sales teams and support selling activities as appropriate
• Support the creation of content collateral and product messaging to convey value proposition to target markets
• Any other 'ad hoc' projects not listed above as required from time to time
• Follow regulatory and ISO 13485 requirements

Skills

• 5+ years of relevant work experience in the life sciences or related field, with >2 years in a customer-facing role
• Requires Bachelor's degree in Biology, Chemistry, or related field
• Customer communication from inquiry to delivery of services
• Understanding of services offering and customer workflows
• Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations, and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding leadership, teamwork, and communication skills
• Hands-on, high-energy, positive attitude with a can-do mindset
• Advanced degree and/or hands on laboratory experience a bonus

Company Overview

• Twist Bioscience is a biotechnology company that offers synthetic DNA solutions, gene synthesis, and variant libraries. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://www.twistbioscience.com.

Company H1B Sponsorship

• Twist Bioscience has a track record of offering H1B sponsorships, with 18 in 2025, 14 in 2024, 22 in 2023, 19 in 2022, 4 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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