Experienced Customer Experience Banker Non NMLS – Empowering Customer Relationships and Driving Growth at arenaflex

At arenaflex, we're committed to revolutionizing the way we approach banking, putting people at the forefront of everything we do. Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services.

About arenaflex

arenaflex is a forward-thinking financial institution dedicated to making a positive impact on our customers' lives. We're passionate about creating a culture that values collaboration, innovation, and community involvement. Our team members are the driving force behind our success, and we're committed to providing them with the tools, training, and support they need to excel in their roles.

Job Summary

As a Customer Experience Banker Non NMLS, you'll be a key member of our branch team, responsible for delivering exceptional customer service and building strong relationships with our customers. You'll work closely with our customers to understand their financial goals and needs, and provide personalized recommendations to help them achieve their objectives. You'll also be responsible for processing customer transactions accurately and efficiently, balancing daily, and adhering to all operational, security, risk, and regulatory policies and procedures.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Be proficient in understanding and educating customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills and proficiency in Microsoft Office

Preferred Qualifications

* 1 year or more in customer service in banking, financial services, or goal-driven retail sales

• Cash handling skills
• Comfort with technology such as mobile services and online banking services
• Experience with sales and relationship management

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficiency in Microsoft Office and other banking software
• Strong sales and relationship management skills
• Ability to adapt to changing priorities and work in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Leadership development programs
• Sales and relationship management training
• Compliance and regulatory training
• Opportunities for advancement and career growth

Work Environment and Company Culture

Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. We're committed to creating a culture that values collaboration, innovation, and community involvement. Our team members are the driving force behind our success, and we're committed to providing them with the tools, training, and support they need to excel in their roles.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for advancement and career growth

How to Apply

If you're passionate about delivering exceptional customer service and building strong relationships with our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application system.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free hiring practice and does not accept solicitation from third-party recruiters for any position.

Agency Statement

arenaflex does not accept solicitation from third-party recruiters for any position.

Work Visa Sponsorship

arenaflex will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. Apply for this job