Experienced Customer Service Representative – Inbound Call Center Specialist – No Sales, Full-Time Positions
At arenaflex, we are committed to providing exceptional customer service to our clients, and we are seeking highly motivated and detail-oriented individuals to join our team as Customer Service Representatives. As a key member of our Inbound Call Center team, you will play a vital role in ensuring that our customers receive the highest level of service and support.
About arenaflex
arenaflex is a leading provider of customer service solutions, and we are dedicated to delivering exceptional results to our clients. Our team is passionate about providing outstanding service, and we are committed to creating a positive and supportive work environment. We believe that our employees are our greatest asset, and we are committed to investing in their growth and development.
Job Summary
We are seeking experienced Customer Service Representatives to join our Inbound Call Center team. As a Customer Service Representative, you will be responsible for handling incoming calls from excavators, homeowners, and facility operators, providing technical and emergency damage prevention services for Gopher State One Call, a statewide non-profit organization. You will work closely with our team to ensure that our customers receive the highest level of service and support.
Key Responsibilities
* Answer inbound calls and follow scripted questions from callers who will be digging
- Obtain information about the customers and their work site
- Data enter information into a ticket format
- Identify the work site on a mapping system similar to Google Maps
- Communicate effectively and create positive relationships with excavators, peers, and management
- Process information quickly and accurately using outlined criteria
- Accurately read digital maps
- Provide excellent customer service at all times
- Demonstrate an interest in public safety
- Understand and apply new concepts
- Ability to work effectively and independently in a home or office environment
Essential Qualifications
* High school diploma or GED
- Ability to listen and problem solve effectively
- General computer skills
- Ability to adhere to a work schedule including having good attendance
- Ability to work as a team
- Be self-motivated and able to work independently
- Willingness to work overtime based upon the business needs of the call center
- Availability to work during operating hours of the call center
- Must pass a criminal background check
Preferred Qualifications
* Prior experience in a call center environment
- Excellent written and oral communication skills
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize tasks effectively
- Willingness to learn and adapt to new concepts and technologies
Benefits
* Competitive hourly rate starting at $15/hour
- Quarterly performance bonuses
- Paid vacations/personal/sick time (PTO)
- 401(k) plan with company matching
- Casual, friendly work environment
- Monday through Friday hours ONLY, with 8-hour shifts between 6:00am and 6:00pm NO WEEKENDS
- Two-week paid training course
- Ability to work at home remotely after training
- Fantastic medical, dental, and life insurance at a VERY minimal cost ($43/month for single coverage $185/month for a family)
- Paid time off
- Work from home opportunities
Work Environment
* Our call center is located in Mendota Heights, Minnesota
- We offer a casual and friendly work environment
- Our team is passionate about providing outstanding service and support
- We are committed to creating a positive and supportive work environment
Career Growth Opportunities
* Opportunities for career growth and advancement
- Training and development programs to help you succeed
- Collaborative and supportive team environment
How to Apply
If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity and promotes equality.
EOE/Drug-Free Employer
arenaflex is a drug-free workplace and is committed to maintaining a safe and healthy work environment. We require all employees to adhere to our company's drug-free policy.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job