Client Partner - Payments

Job Description:

• Own and grow client relationships as a senior Client Partner within the Commercial organisation
• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion
• Develop and execute strategies to achieve 20%+ revenue growth within the client portfolio
• Actively manage and develop a pipeline in collaboration with a Business Development Manager
• Dedicate over 50% of time to cultivating new business and relationships within clients and participate in promotional activities
• Proactively leverage professional networks to generate new opportunities and build personal brand with senior stakeholders (C-level)
• Spend significant time face-to-face with clients to ensure strong engagement and understanding of needs
• Accountable for revenue, profit forecasts, P&L, and delivery; delegate delivery responsibilities to Delivery Managers while maintaining oversight
• Manage and mitigate risks, ensure accurate financial forecasts and succession planning
• Ensure robust account growth planning (leveraging Client Growth Model) and drive continuous improvement and innovation in solutions and positioning
• Ensure compliance with governance, business rules, and regulatory standards and foster a culture of high performance and continuous improvement

Requirements:

• Significant professional experience in client management or a similar role within the Payments industry
• Proven track record of delivering 20%+ revenue growth across a client portfolio related to Payments
• Extensive experience in developing and executing client strategies that drive business growth
• Demonstrated success in managing account P&L and achieving financial targets
• Experience in client engagement and building senior-level (C-level) client relationships
• Proven ability to collaborate and influence across various levels of an organization
• Proficient in client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs
• Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus
• Exceptional leadership, negotiation, and relationship management abilities
• Strong business acumen and ability to identify and capitalize on growth opportunities
• Proficiency in financial management, including forecasting and risk management
• Excellent written and verbal communication skills
• Proven ability to manage multiple priorities and work independently in a fast-paced environment
• Advanced problem-solving and decision-making capabilities under pressure
• Commitment to continuous personal development and staying current with industry trends
• Ability to participate in internal and external meetings via video calls and go into corporate or client offices as necessary
• Ability for prolonged periods of remaining stationary at a desk and working on a computer
• Ability to bend, kneel, crouch, reach overhead, and lift 25 lbs where required
• Hand-eye coordination to operate computers and various pieces of office equipment; vision abilities including close vision and toleration of fluorescent lighting
• For positions that require business travel and/or event attendance, a valid driver’s license may be necessary

Benefits:

• Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
• Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
• Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platform subscriptions, pass-it-on sessions, workshops, conferences
• Hybrid work and flexible working hours; employee assistance programme
• Global internal wellbeing programme and access to wellbeing apps
• Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations
• Robust healthcare and benefits including Medical, Dental, Vision, Disability coverage (USA)
• Flexible Spending Accounts (Medical, Transit, and Dependent Care)
• Employer Paid Life Insurance and AD&D Coverages
• Health Savings Account paired with low-cost High Deductible Medical Plan
• 401(k) Safe Harbor Retirement plan with employer match with immediate vesting

Apply tot his job Apply To this Job