Customer Care Advocate - Virtual US - 3.5.25

Join arenaflex's Global Customer Solutions and Operations Team as a Customer Care Advocate and Make a Lasting Impact on Customers' Lives Are you a customer-centric individual with a passion for problem-solving and delivering exceptional service? Do you want to be part of a dynamic team that values diversity, empathy, and innovation? Look no further! arenaflex is seeking highly motivated and skilled Customer Care Advocates to join our Global Customer Solutions and Operations (GCSO) contact center team, starting on March 5th, 2025.

About arenaflex

arenaflex is a leading global financial services company, dedicated to helping our customers, colleagues, communities, and the world at large create a more confident future. With operations in over 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our customers, colleagues, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.

The Opportunity

As a Customer Care Advocate, you will be part of a team that handles inbound customer service inquiries via the telephone and resolves complex customer issues. You will service customers regarding new or existing life insurance policies available to them through their Employer. Your key responsibilities will include:

• Educating customers on how their life insurance policy works
• Researching customer inquiries
• Breaking down billing details
• Discussing underwriting requirements
• Making changes to the policy, such as changing beneficiaries, coverage amounts, billing methods, etc.

Key Responsibilities

* Complete virtual training for a designated period of time (March 5th to May 13th). Candidates must be available for the full duration of training.

• Adhere to strict start/end times. Position will be virtual.
• Work required shift during hours of operation between 8:00am - 11:00pm ET Monday through Friday.
• Be flexible regarding the ability to work overtime & shift worked, which may change based on business need and the business' bidding process.
• Consistently meet or exceed key performance indicators.

What You Need to Succeed

* Strong computer/keyboard skills

• Ability to navigate between multiple computer systems, monitors, and applications simultaneously
• Quickly grasp information and efficiently solve customer questions and challenges using strategic thinking
• Communicate complex verbal and written concepts succinctly and clearly
• Strong ability to multitask, navigate business procedures and problem solve
• Pay close attention to details, and account for details that may be overlooked
• Ability to prioritize and manage time effectively
• Demonstrate empathy and active listening to others
• High School Diploma or GED

What Can Give You an Edge

* A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment

• Higher education or professional certification
• Insurance or financial service industry experience
• Prior call center experience

Benefits We Offer

* Competitive compensation starting at $20/hour

• Paid training
• Dental, medical & life insurance
• Retirement plans including 401(k)
• Paid time off
• Paid overtime
• Programs designed to strengthen and reward your performance

Work Environment and Company Culture

arenaflex is committed to creating a diverse, inclusive, and supportive work environment that values empathy, innovation, and collaboration. Our team is passionate about delivering exceptional service to our customers and making a positive impact on their lives. We believe in recognizing and rewarding our employees' hard work and dedication, and we offer a comprehensive benefits package to support their well-being and career growth.

Equal Employment Opportunity/Disability/Veterans

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

How to Apply

If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application.

Salary Range

The salary range for this position is $41,600 to $43,000.

Join arenaflex's Team Today!

Don't miss this opportunity to join a dynamic team that values diversity, empathy, and innovation. Apply now to become a Customer Care Advocate at arenaflex and make a lasting impact on customers' lives! Apply for this job