Experienced Customer Service Representative – Remote Support for arenaflex

Job Summary:

Join arenaflex, a leading national security company, as a Customer Service Representative (CSR) supporting the USPS.com and associated applications. As a key member of our team, you will provide technical assistance to end-users via live chat sessions and email inquiries, ensuring exceptional customer satisfaction and resolving technical issues efficiently. If you possess excellent communication skills, a positive attitude, and the ability to work independently, we encourage you to apply for this exciting remote opportunity.

About arenaflex:

arenaflex is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.

Responsibilities:

As a Customer Service Representative at arenaflex, you will be responsible for:

• Providing technical assistance to end-users on products and services via live chat sessions and email inquiries
• Resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Day-to-Day Work Responsibilities:

* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase

• Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels
• Escalate issues promptly to appropriate support teams when needed
• Ensure compliance with all company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required
• Perform other related tasks as assigned

Requirements:

* High school graduate or equivalent and a minimum of one year customer service experience is required

• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a positive attitude
• Possesses the ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications:

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College/University preferred

Compensation and Benefits:

* Starting base pay rate: $16.00 per hour

• Target salary range: $30,000 - $48,000
• Comprehensive medical plans
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

Work Environment and Culture:

As a remote employee, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work environment. arenaflex provides all the necessary hardware, software, and training required for the position. Our company culture values teamwork, innovation, and customer satisfaction, and we strive to create a positive and inclusive work environment for all employees.

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting remote opportunity. Please visit arenaflex.com to learn more about our company and submit your application. Apply for this job