Experienced Customer Service Consultant – Aetna Answer Team at arenaflex

Join arenaflex, a leading healthcare company, as a Customer Service Consultant on the Aetna Answer Team. In this vital role, you will serve as a key point of contact for clients, delivering exceptional customer service and resolving a wide range of inquiries and issues in a fast-paced call center environment.

About arenaflex

arenaflex is a pioneering healthcare company dedicated to transforming the culture of healthcare delivery. Our mission is to make healthcare more personal, convenient, and affordable for all individuals. As a Customer Service Consultant on the Aetna Answer Team, you will be part of a dynamic team that is passionate about delivering high-quality service to clients. Your contributions will play a significant role in enhancing the overall client experience and ensuring that arenaflex continues to deliver on its commitment to human-centric healthcare.

Responsibilities

As a Customer Service Consultant on the Aetna Answer Team, your primary responsibilities will include:

• Responding to client service requests and issues in a call center environment, utilizing your exceptional customer service skills to address and resolve client concerns effectively.
• Delivering first-call resolution for 90-95% of inquiries, requiring accurate identification, research, and resolution of issues based on initial client communication.
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration, leveraging your problem-solving skills to address complex issues.
• Demonstrating a strong client-facing orientation and exceptional customer service skills in all interactions with clients.
• Utilizing problem-solving skills to address and resolve client concerns effectively, developing technical acumen to aid in resolving more complex issues.

Requirements

To succeed in this role, you will need:

• A High School Diploma or GED equivalent.
• Prior call center experience is required, with a proven track record of delivering exceptional customer service.
• Experience in process improvement and root-cause analysis methodologies is preferred.
• The capability to develop technical acumen is necessary, with a willingness to learn and adapt to new technologies and systems.
• A strong client-facing orientation is essential, with a passion for delivering high-quality service to clients.
• Demonstrated exceptional customer service skills are required, with a proven ability to address and resolve client concerns effectively.

Nice-to-Haves

While not essential, the following skills and qualifications are highly desirable:

• Experience in healthcare or a related field.
• Familiarity with Aetna's products and services.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO).
• Paid holidays throughout the calendar year.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As a Customer Service Consultant on the Aetna Answer Team, you will have access to a range of learning and development opportunities, including:

• Comprehensive training programs to enhance your technical and customer service skills.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages innovation and creativity.
• A commitment to ongoing learning and development, with a focus on staying up-to-date with the latest industry trends and technologies.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, collaboration, and customer service. As a Customer Service Consultant on the Aetna Answer Team, you will be part of a team that is passionate about delivering high-quality service to clients. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on creating a positive and inclusive work environment.

Compensation and Perks

arenaflex offers a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. In addition to your salary, you will also enjoy a range of benefits and perks, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement savings plan with company match.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance.
• Free development courses.
• CVS store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO).
• Paid holidays throughout the calendar year.

Conclusion

If you are a customer-focused individual with a passion for delivering high-quality service, we encourage you to apply for this exciting opportunity to join the Aetna Answer Team at arenaflex. As a Customer Service Consultant, you will have the opportunity to make a real difference in the lives of our clients, while also enjoying a comprehensive benefits package and opportunities for career growth and development. Apply now to take the first step towards a rewarding and challenging career with arenaflex. Apply for this job