Experienced Remote Long-Term Care Data Entry Technician – Pharmacy Operations and Customer Service Specialist

Introduction to arenaflex

arenaflex is a leading provider of innovative pharmacy solutions, dedicated to enhancing the lives of seniors and individuals in need of long-term care. With a strong commitment to integrity, compassion, stewardship, innovation, and teamwork, we strive to deliver exceptional service and support to our clients, patients, and residents. As a remote community outreach pharmacy technician, you will play a vital role in our mission to provide high-quality pharmacy services and outstanding customer experience.

Job Overview

We are seeking an experienced Remote Long-Term Care Data Entry Technician to join our growing team in the Great Lakes area. As a key member of our pharmacy operations team, you will be responsible for triaging calls, assisting callers, and performing various data entry tasks to ensure seamless pharmacy services. If you are a detail-oriented and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Working Hours and Location

The working hours for this role are 11:00am-7:30pm EST, with rotating weekends and holidays. To be eligible for this position, you must currently reside in a state where arenaflex is licensed, including AZ, CO, IN, FL, KS, MA, MI, MO, and OH.

Key Responsibilities

• Contact physician's offices as needed for refill authorization and verification of orders
• Process all new and refill prescriptions, maintaining productivity and quality standards
• Open orders, verify eligibility, proof, and input prescriptions into the system
• Document correspondence and follow up in the system, ensuring accurate and timely communication
• Prepare audit sheets and provide feedback to management, contributing to continuous quality improvement
• Forward incomplete or rejected scripts to the appropriate department for resolution and track status in the system
• Initiate and document correspondence and follow up in the system, ensuring prompt and professional communication
• Answer incoming calls promptly, providing a high standard of customer service to clients and responding to their inquiries and concerns

Qualifications and Requirements

To be successful in this role, you must possess:

• A High School diploma or general education degree (GED)
• A Pharmacy Technician license and Certification (CPhT) as per state requirements
• Long-term care pharmacy experience, with a strong understanding of pharmacy operations and customer service principles
• Experience with frameworks and Docutrack, or similar software systems

Essential Skills and Competencies

• Strong communication and interpersonal skills, with the ability to interact effectively with clients, physicians, and colleagues
• Detail-oriented and organized, with excellent data entry skills and attention to accuracy
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong problem-solving and analytical skills, with the ability to resolve issues and concerns in a professional and courteous manner
• Proficiency in Microsoft Office and other software applications, with the ability to learn and adapt to new systems and technologies

Career Growth and Development Opportunities

At arenaflex, we are committed to the growth and development of our employees. As a remote long-term care data entry technician, you will have access to:

• Continuing education and training opportunities, to enhance your skills and knowledge in pharmacy operations and customer service
• Professional development programs, to support your career advancement and growth within the company
• A collaborative and supportive work environment, with opportunities to work with experienced professionals and contribute to the success of the team

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a strong commitment to our core values of integrity, compassion, stewardship, innovation, and teamwork. As an employee-owner, you will be part of a diverse and inclusive team, working together to deliver exceptional service and support to our clients and patients. Our company culture is built on:

• Integrity: honesty, fairness, and ethics in all our interactions and decisions
• Compassion: a commitment to serving seniors and individuals in need of long-term care, with empathy and understanding
• Stewardship: maximizing our mission and margin, while minimizing our impact on the environment and the community
• Innovation: striving to enhance our value to our clients and patients, through continuous improvement and innovation
• Teamwork: working together unselfishly towards common goals, with a spirit of collaboration and mutual respect

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Market-aligned salary and benefits, with opportunities for growth and advancement
• Full benefits package, including generous paid time off plans, professional liability coverage, and 100% employer-funded ESOP retirement plan
• 401(k) and Roth(k) plans, to support your long-term financial goals and security
• Credit union membership, with access to exclusive financial benefits and services

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a remote long-term care data entry technician at arenaflex, you will be part of a dynamic and innovative team, working together to enhance the lives of seniors and individuals in need of long-term care. Apply now and take the first step towards a rewarding and challenging career with arenaflex.