Experienced Seasonal Customer Service Representative – Holiday Support for Innovative E-commerce Brand at arenaflex

Introduction to arenaflex

arenaflex is a pioneering, VC-backed consumer stationery brand that has been making waves in the industry since its launch in the UK in 2015. With a strong presence in the US market since 2018, arenaflex is poised to become the largest market for the company. Backed by over $15m in venture funding, arenaflex is on the cusp of securing Series C funding to further accelerate its growth. By collaborating with emerging artists, iconic brands, and fashion labels, arenaflex curates a unique collection of notebooks, notecards, diaries, and journals that inspire people to connect with each other in more meaningful ways.

About the Role

We are seeking enthusiastic and experienced Seasonal Customer Service Representatives to join our Customer Service team for the holiday season. As a remote team member, you will be the friendly face of arenaflex, providing top-notch support to our customers via email and live chat. Reporting to the US Customer Service Manager, you will be an integral part of our in-house customer service team, working closely with our Operations and Tech teams to ensure seamless customer experiences.

Key Responsibilities

• Provide exceptional support to arenaflex customers via email and live chat, addressing queries, and resolving issues in a timely and professional manner
• Follow established procedures to ensure customers receive accurate information and speedy resolutions to their issues
• Collaborate with other team members, external print partners, and 3PLs to troubleshoot problems and answer questions throughout the customer's journey with us
• Communicate with design, operations, or tech teams to resolve issues or address concerns
• Prioritize tickets based on the direction of the shift supervisor, ensuring timely and effective resolution of customer queries
• Address customer questions, including using the online editor to create personalized gifts, editing orders, and answering product-related queries

Requirements

To be successful in this role, you will need:

• At least 1+ years of experience in customer service, preferably within an e-commerce business
• Excellent written and spoken English skills
• Experience working within a team to meet SLAs or KPIs, with a high standard of engagement with customers
• A quick learner who is happy to be hands-on and is not afraid to ask questions
• Knowledge of customer service software such as Zendesk, Freshdesk, or Intercom is preferable, but not essential
• A quiet working environment at home with access to high-speed, private internet
• A reliable laptop or desktop computer

Essential Skills and Competencies

In addition to the requirements, the ideal candidate will possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries simultaneously
• A customer-centric approach, with a focus on providing exceptional customer experiences
• Ability to work independently and as part of a remote team

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Seasonal Customer Service Representative, you will have the opportunity to:

• Gain exposure to many aspects of a fast-paced startup
• Develop your customer service skills, working with a talented and experienced team
• Enhance your knowledge of e-commerce operations, product ranges, and customer service software
• Contribute to the success of a rapidly growing company, with opportunities for future growth and development

Work Environment and Company Culture

At arenaflex, we pride ourselves on our friendly and fantastic team. As a remote team member, you will be an integral part of our team, working closely with colleagues to achieve our mission. We offer a range of benefits, including:

• Generous staff discount
• Remote working, with flexible scheduling
• Wellness hour – 1 hour paid per week
• 4 paid US Public Holidays (Thanksgiving, Christmas Day, New Year's Day, and Martin Luther King Jr. Day)
• 6 paid days off

Compensation and Perks

We offer a competitive hourly rate of $21 per hour, with a fixed-term contract from November 5th to January 31st. You will work 37.5 paid contract hours per week, with a schedule of 9 am to 5:30 pm ET, Monday through Friday, plus one weekend of work during the contract.

Conclusion

If you are a motivated and customer-focused individual, looking for a short-term role that offers exposure to many aspects of a fast-paced startup, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative company that is changing the way people connect with each other. Apply now to become a Seasonal Customer Service Representative and help us inspire people to connect with each other in more meaningful ways.