Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With a team of 350 talented individuals across the United States, we're growing and seeking skilled new team members to support our expansion and tackle exciting challenges. Our headquarters is located in Seattle, and we have offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, and Washington DC. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of our competition.

About arenaflex

arenaflex is a dynamic and innovative company that has been successful in the filing service of legal documents for over three decades. We're committed to providing exceptional customer experiences and have a strong focus on technology and business process improvement. Our team is passionate about delivering high-quality services and is dedicated to helping our customers achieve their goals.

Job Overview

The Customer Support Specialist plays a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and the capacity to keep a cool head while juggling multiple priorities. As a Customer Support Specialist, you will work closely with other teams to ensure that all necessary tasks are completed on orders, providing a seamless experience for our customers.

Key Responsibilities

As a Customer Support Specialist at arenaflex, your key responsibilities will include:

• Responding to customer support tickets, including answering questions and resolving issues related to existing orders
• Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Documenting issues in Confluence
• Visiting court dockets for information on case filing and occasionally pulling filed papers
• Performing other job-related duties as assigned

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Essential Skills and Competencies

To excel in this role, you will need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing situations and priorities

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a customer-facing role in the legal or document filing industry
• Experience using Confluence or similar documentation software
• Experience with Microsoft Office Suite, including Excel, Word, and Outlook
• Experience with PDF Editor and phone systems

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• On-the-job training and mentorship
• Access to online training and development resources
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Work Environment and Company Culture

arenaflex is a remote-friendly company, and this role is 100% remote. We're committed to providing a flexible and supportive work environment that allows our employees to thrive. Our company culture is built on the following values:

• Customer-centricity
• Innovation and creativity
• Collaboration and teamwork
• Continuous learning and development
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $12.00 per hour
• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

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