Experienced Technical Content Designer – Customer Service

At arenaflex, we're shaping the future of global entertainment by providing an unparalleled streaming experience to our members worldwide. With a vast library of TV series, films, and games across various genres and languages, we're committed to delivering exceptional content that resonates with diverse audiences. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a pivotal role in crafting support experiences that delight our members and empower our customer service agents.

About arenaflex

arenaflex is a global entertainment leader with 278 million paid memberships in over 190 countries. Our mission is to entertain the world by providing access to the best-in-class content, whenever and wherever our members want it. We're passionate about innovation, diversity, and inclusivity, and we're always looking for talented individuals who share our vision.

The Role

As a Technical Content Designer, you'll collaborate with cross-functional teams, including program managers, visual designers, and engineers, to create and edit content for our Help Center and internal knowledge base. Your expertise will help our members navigate technical issues, such as troubleshooting and device problems, in a clear and simple manner. You'll be responsible for:

• Leading large, complex editorial projects from start to finish, including setting content strategy, goals, timelines, and reporting
• Creating and editing Customer Service content, including Help Center articles, customer service emails, and other support materials
• Ensuring consistent content style, tone, and format meet the evolving expectations of our global audience
• Partnering closely with support operations, localization, legal, product design, and engineering teams
• Creating, maintaining, and updating style guides and editorial training
• Leveraging multiple data sources to provide data-driven analysis and content recommendations

Qualifications

To succeed in this role, you'll need:

• A Bachelor's or Master's degree in a relevant field (e.g., English, Communications, Technical Writing)
• 5+ years of relevant experience in technical writing, editing, or content management
• Exceptional writing, editing, project management, and communications skills
• Extensive technical or UI writing experience, preferably in a customer service organization or highly technical environment
• Experience writing for different platforms (e.g., computer, mobile, TV)
• Familiarity with information architecture and content management systems
• Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment

What We Offer

At arenaflex, we're committed to providing a comprehensive compensation package that includes:

• An annual salary, with the option to choose how much of your compensation you want in salary versus stock options
• A compensation range of $50,000 - $190,000, determined by market indicators and your specific job family, background, skills, and experience
• Comprehensive benefits, including:

+ Health Plans + Mental Health support + 401(k) Retirement Plan with employer match + Stock Option Program + Disability Programs + Health Savings and Flexible Spending Accounts + Family-forming benefits + Life and Serious Injury Benefits

• Paid leave of absence programs, including 35 days annually for paid time off (full-time hourly employees) or flexible time off (full-time salaried employees)

Our Culture

At arenaflex, we're passionate about creating a unique culture and environment that fosters diversity, inclusivity, and innovation. We're committed to:

• Celebrating diversity and recognizing that diversity of thought and background builds stronger teams
• Approaching diversity and inclusion seriously and thoughtfully
• Providing equal opportunities for all employees, regardless of their background, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service

How to Apply

If you're a talented Technical Content Designer with a passion for creating exceptional support experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our benefits, culture, and diversity initiatives. We can't wait to hear from you! Apply Job! Apply for this job