Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join arenaflex's Business Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you'll be at the forefront of our customer service operations, working closely with business and government customers to resolve their challenges and exceed their expectations.
About arenaflex
arenaflex is a leading provider of innovative technology, products, and services that empower businesses and individuals to achieve their goals. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our V Team is a community of people who come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
What You'll Be Doing
As a Customer Service Coordinator in BGCO, you'll be responsible for delivering exceptional customer experiences through phone interactions with business and government customers. Your primary responsibilities will include:
* Growing our business within existing accounts by identifying opportunities to upsell and cross-sell our products and services
* Building customer relationships, earning their loyalty and trust through active listening and problem-solving
* Troubleshooting problems and resolving a range of customer issues related to devices, billing, and/or service concerns
* Selling the value of arenaflex solutions and increasing company revenue through effective communication and negotiation
* Being solution-oriented and proactive, providing first call resolution and eliminating repeat calls and unnecessary transfers
* Delivering efficient customer support on large accounts using web-based tools
What We're Looking For
We're seeking problem solvers who lead with empathy and are motivated by change. You'll need to be able to apply your resources to determine the right solutions for our customers, and be up for the challenge of using new tools and trying different ways to generate sales. To be successful in this role, you'll need:
* A Bachelor's degree or one or more years of work experience
* One or more years of customer service and/or sales experience
* The ability to meet all home office requirements
* Willingness to work a flexible work schedule, including evenings and weekends
Preferred Qualifications
Even better if you have:
* A college degree
* Experience with facilitation and communication across all levels of the organization
* Experience resolving customer issues, billing, and/or handling product Q&A
* Experience promoting and/or selling products and services
* Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
* One or more years of technical support experience
* Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
* Technical acumen and interest in learning new technologies
Where You'll Be Working
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
Equal Employment Opportunity
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Apply Now
If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. Don't miss this opportunity to join our team and make a difference in the lives of our customers.
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Join Our Team
We're excited to hear from you! To apply for this role, please visit our careers page and submit your application.
Apply Now
About arenaflex
arenaflex is a leading provider of innovative technology, products, and services that empower businesses and individuals to achieve their goals. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy.
Our Values
- Anticipate, lead, and believe that listening is where learning begins.
- Empower our customers to achieve their goals.
- Deliver exceptional customer experiences.
- Build trust and foster a sense of belonging.
Why Join arenaflex?
At arenaflex, we offer a dynamic and inclusive work environment that encourages authenticity and fosters a sense of belonging. We're committed to empowering our employees to reach their potential and contribute their best. Join our team and make a difference in the lives of our customers!
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