Experienced Customer Service Representative – Medicaid Member Support

At arenaflex, we're dedicated to delivering exceptional healthcare experiences that put our customers at the heart of everything we do. As a Customer Service Representative on our Medicaid Member Support team, you'll play a vital role in providing top-notch support to our members and providers, ensuring they receive the care and services they need.

About arenaflex

arenaflex is a leading healthcare company that's passionate about transforming the way healthcare is delivered. With a commitment to innovation, convenience, and affordability, we're dedicated to making healthcare more personal, convenient, and accessible to everyone. Our purpose is to bring our heart to every moment of our customers' health, and we're looking for talented individuals like you to join our team.

Our Heart At Work Behaviors

At arenaflex, we believe that our employees are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions. These behaviors include:

• Empowerment: We empower our employees to take ownership of their work and make decisions that drive results.
• Innovation: We encourage creativity and innovation, and we're always looking for new ways to improve our services and processes.
• Collaboration: We believe that teamwork is essential to achieving our goals, and we foster a culture of collaboration and open communication.
• Accountability: We hold ourselves accountable for our actions and results, and we're committed to delivering exceptional service to our customers.

Job Summary

As a Customer Service Representative on our Medicaid Member Support team, you'll be responsible for providing telephone assistance to our Medicaid members and providers. You'll answer inbound calls, respond to inquiries, and resolve issues related to benefits, eligibility, services, and prior authorization requirements. You'll also work from home, using high-speed internet connectivity with secure service via ethernet cable.

Responsibilities

* Answer inbound member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Provide exceptional customer service, ensuring that every caller receives a positive experience.
• Use your problem-solving skills to resolve issues and escalate complex cases to senior representatives or management as needed.
• Meet performance standards, attendance requirements, and call quality goals.
• Work from home, using high-speed internet connectivity with secure service via ethernet cable.
• Collaborate with other team members to achieve our goals and provide exceptional service to our customers.

Requirements

* High School Diploma or equivalent GED.

• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.
• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.

Preferred Qualifications

* Experience working remotely in a call center setting.

• Experience working with Medicaid and Medicare.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Education and Training

* arenaflex provides comprehensive training to ensure that you have the skills and knowledge you need to succeed in this role.

• You'll receive ongoing coaching and feedback to help you develop your skills and achieve your goals.

Compensation and Benefits

* The typical pay range for this role is $17.00 - $31.30 per hour.

• arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
• You'll also enjoy paid time off, paid holidays, and a fully-paid term life insurance plan.
• arenaflex provides numerous well-being programs, education assistance, free development courses, and discount programs with participating partners.

Why Join arenaflex?

* arenaflex is a leader in the healthcare industry, and we're committed to making a positive impact on the lives of our customers.

• We offer a dynamic and supportive work environment, with opportunities for growth and development.
• Our employees are our greatest asset, and we're committed to providing them with the tools, training, and support they need to succeed.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this role. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more about our company and our available positions. Apply for this job