Experienced Crisis Specialist – 988 Chat/Text Crisis Support (3rd Shift) – Remote Opportunity

At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities to serve all ages in a variety of settings. Our organization is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

About arenaflex

arenaflex is a dynamic, well-established organization that endorses an organizational culture built on trauma-informed care. We're passionate about creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Job Summary

We're seeking an experienced Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you'll provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. You'll handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, and provide telephonic or chat clinical screenings and risk assessments. This is a remote position, and you'll work a 3rd shift schedule, Friday through Sunday, 6pm-2:30am CST.

Responsibilities

As a Crisis Specialist, you'll be responsible for:

• Providing telephonic or chat clinical screenings and risk assessments
• Answering crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducting follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meeting the ethical and clinical standards in compliance with all accreditation
• Actively participating in ongoing supervision, training, and team meetings
• Assisting in administrative tasks as needed

Requirements

To be successful in this role, you'll need:

• A Bachelor's degree in behavioral science, Psychology, Social Work, or a related field
• Six months to one year of related crisis experience
• Effectively communicate via written, verbal, in-person, and virtual methods
• Demonstrates high-level customer service skills and professional etiquette
• Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Preferred Qualifications

* Certified Peer Recovery Specialist

• Experience working with diverse populations, including those affected by trauma
• Knowledge of trauma-informed care principles and practices
• Experience with crisis intervention and suicide prevention

Work Environment

As a remote Crisis Specialist, you'll work from the comfort of your own home, with minimal supervision. You'll have access to ongoing training and supervision, as well as regular team meetings to ensure you're connected with your colleagues.

Benefits

At arenaflex, we're committed to providing a comprehensive benefits package to support your physical, emotional, and financial well-being. Some of the benefits you can expect include:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Compensation

The pay range for this position is $19.10-$26.80 per hour, depending on experience.

How to Apply

If you're passionate about providing crisis support and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

About arenaflex's Culture

At arenaflex, we're committed to creating a workplace that reflects the growing world around us. We strive to create a workplace that is inclusive, diverse, and empowering. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Join arenaflex's Team

If you're passionate about making a difference in people's lives and working in a dynamic, inclusive environment, we encourage you to apply for this exciting opportunity. Join arenaflex's team and be part of an organization that is dedicated to delivering care that changes people's lives. Apply for this job