Experienced Customer Success Consultant – Remote Opportunity at arenaflex
At arenaflex, we're passionate about empowering businesses to succeed through innovative solutions and exceptional customer experiences. As a Customer Success Consultant, you'll play a vital role in driving customer satisfaction and loyalty, while fostering a culture of growth and collaboration within our organization.
About arenaflex
arenaflex is a leading business-to-business (B2B) company that provides a wide range of products and services to meet the unique needs of our customers. Our sales and sales support teams work closely with businesses of all sizes to offer tailored solutions, leveraging best-in-class sales tools and technology to deliver exceptional results. We're committed to understanding our customers and continuously seeking new ways to reach our goals, develop our skills, and invest in our career growth.
What You'll Be Doing
As a Customer Success Consultant at arenaflex, you'll be responsible for resolving customer inquiries related to service/non-selling issues, ensuring successful resolution and a positive customer experience. This will enable our Account Managers (AMs) and Account Executives (AEs) to focus on selling, driving revenue growth, and building strong relationships with our customers. Some of your key responsibilities will include:
- Resolving customer inquiries related to service/non-selling issues, such as delivery, website updates, credit/billing, order quotes, product/stock, returns, and vendor inquiries.
- Onboarding customers in partnership with AMs to ensure a smooth onboarding process for our commercial contract accounts and new program implementations.
- Determining the root cause of issues and implementing solutions to prevent future occurrences.
- Assisting in facilitating installations, relevant communications with updates to customers and account managers/executives.
- Recording and reporting on issues resolved, tracking all activity handled in Salesforce for each account, and submitting reports to your manager.
- Educating end-users to leverage self-service options and/or customer service when feasible.
- Implementing or facilitating improvements to procedures, services, or products, as well as developing new ideas, methods, techniques, services, and products.
What You Bring to the Table
To succeed in this role, you'll need to possess:
- Strong business acumen and the ability to interface with customers at Manager, Director, or VP levels.
- Excellent communication and problem-solving skills, with the ability to manage a demanding and unpredictable workload with efficiency and poise.
- Strong knowledge of Business Essentials, including facility and breakroom, technology products, business furniture, print and promotional products.
- The ability to function independently with minimal daily supervision.
What's Needed – Basic Qualifications
To be considered for this role, you'll need to meet the following basic qualifications:
- High School Diploma or GED.
- 2+ years of business experience.
- 6+ months of experience using Microsoft Office.
What's Needed – Preferred Qualifications
While not required, a Bachelor's degree is preferred.
What We Offer
At arenaflex, we're committed to creating an inclusive culture that values the diversity of our people, products, and services. We offer a range of benefits and perks, including:
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
About Us
arenaflex is an Equal Opportunity Employer who values the diversity of our people, products, and services. We're passionate about empowering businesses to succeed through innovative solutions and exceptional customer experiences.
How to Apply
If you're a motivated and customer-focused individual who is passionate about driving business success, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of dedicated professionals who are shaping the future of business-to-business solutions. Apply Now! Apply for this job