Health & Benefits - Customer Service Representative / Support Specialist (Remote) at arenaflex
Join the arenaflex Team and Revolutionize the Health and Wealth Journey
At arenaflex, we're dedicated to helping businesses and individuals thrive today, tomorrow, and into retirement. As a people-centric and client-obsessed organization, we're committed to delivering superior quality experiences that drive results and promote better outcomes for all. If you're passionate about making a difference in the lives of others and are eager to join a forward-thinking community, we invite you to apply for the Health & Benefits - Customer Service Representative / Support Specialist role.
About arenaflex
arenaflex is a leading provider of innovative solutions that simplify the health and wealth journey. Our mission is to empower individuals and businesses to achieve their goals and reach their full potential. With a strong focus on integrity, we're committed to building long-lasting relationships with our clients and partners. As a member of our team, you'll have the opportunity to be part of a dynamic and supportive community that values collaboration, innovation, and excellence.
Job Summary & Responsibilities
The Health & Benefits - Customer Service Representative / Support Specialist will play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and fast-paced position requires a customer-focused individual who can provide valuable insights, education, and direction to our customers. As a key member of our team, you'll be responsible for:
- Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction
- Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims
- Resolving issues without management intervention to remove barriers for the member
- Protecting sensitive member information with discretion
- Engaging with members at all levels, prioritizing effectively to meet member service goals and deadlines
- Other duties as assigned
Key Responsibilities:
* Provide exceptional customer service through phone, email, and online support
- Educate members on CDB policies and programs, ensuring they have a clear understanding of their benefits and options
- Resolve member issues efficiently and effectively, without requiring management intervention
- Protect sensitive member information and maintain confidentiality
- Engage with members at all levels, prioritizing effectively to meet member service goals and deadlines
- Collaborate with internal teams to resolve complex issues and improve member experience
Training and Development
As a Health & Benefits - Customer Service Representative / Support Specialist, you'll undergo comprehensive training to ensure you have the skills and knowledge needed to excel in this role. Our training program includes:
- A five-week training class, with a product exam at the end of the training period
- Mandatory attendance during the training period, with paid training and PTO accrual
- Opportunities for cross-training and skill development to enhance your career growth
Requirements and Qualifications
To be successful in this role, you'll need:
- 1-3 years of experience in customer service, with prior call center experience preferred
- No degree required, but a basic understanding of medical/reimbursement terminology is preferred
- Excellent communication and problem-solving skills, with the ability to adapt to a fast-paced environment
- Ability to learn, memorize, and retain information, with a strong attention to detail and accuracy
- Ability to work hours of 10:30 am-7:00 pm CST, with occasional overtime required
- Prolonged periods of sitting at a desk and working on a computer, with occasional lifting of items up to 25 pounds
Compensation and Benefits
As a Health & Benefits - Customer Service Representative / Support Specialist at arenaflex, you'll enjoy a competitive compensation package, including:
- Hourly pay rate of $17.50, with an opportunity to earn bonus per quarter
- Industry-leading benefits, including healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program
- Opportunities for career growth and development, with a focus on excellence and innovation
How to Apply
If you're passionate about making a difference in the lives of others and are eager to join a forward-thinking community, we invite you to apply for the Health & Benefits - Customer Service Representative / Support Specialist role at arenaflex. Please submit your application and resume through our online portal.
Apply Now!
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Note:
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job