Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate the complexities of medical billing and find affordable solutions to resolve their account balances. If you're passionate about delivering outstanding customer service, working in a dynamic and supportive team environment, and have a knack for problem-solving, we want to hear from you! About arenaflex arenaflex is a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our clients and their patients. As a family-owned business, we prioritize our employees' growth and well-being, offering a unique and supportive work environment that fosters collaboration, creativity, and innovation. What sets arenaflex apart? * We're a family-owned business where you become part of the family, not just a number * We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023) * We've achieved over 20 years of consistent and healthy growth with world-class clients * Your voice is heard and valued, and you're encouraged to share your ideas and contribute to our success * We offer competitive pay and incentive programs, as well as opportunities for career growth and development Job Summary As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include: * Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances * Providing outstanding customer service and collaborating with patients to create affordable payment plans and take payments by phone * Accurately documenting all calls and follow-ups in our software systems throughout each day * Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus * Continuously improving your skills and knowledge through supportive coaching, feedback, and ongoing training What You'll Need * 1-2 years of experience in customer service, healthcare, or a related field * Excellent communication, empathy, and problem-solving skills * Proficiency in computer software and systems, including CRM and billing systems * Ability to work independently and as part of a team * Strong organizational and time management skills * High school diploma or equivalent required; associate's or bachelor's degree preferred What We Offer * Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience * Monthly performance bonuses ranging from $100-$400 * Opportunities for career growth and development * Comprehensive benefits package, including: * 401(k) and 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Tuition reimbursement * Vision insurance * Work-from-home opportunity with modified in-office work options available for those who prefer the office setting Schedule and Location * 40 hours per week, Monday - Friday, 8:00am - 5:00pm MST * Mandatory 1-day in-office orientation at the Denver/Aurora Office for local residents * Remote work opportunity with flexible scheduling options How to Apply If you're passionate about delivering exceptional customer service and making a positive impact on the lives of patients and their families, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.

Why Join arenaflex?

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is built on the foundation of integrity, passion, and respect, and we're dedicated to making a positive impact on the lives of our clients and their patients.

What We Offer

• Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience
• Monthly performance bonuses ranging from $100-$400
• Opportunities for career growth and development
• Comprehensive benefits package, including:
• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work-from-home opportunity with modified in-office work options available for those who prefer the office setting

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on the lives of patients and their families, we want to hear from you! Apply now to join our team and become a part of the arenaflex family.

Apply Now

Apply Job!

Apply for this job