Experienced Full Stack Customer Service Representative – Compensation and Injury Review
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We're seeking a highly skilled and motivated Remote Call Center Customer Service Representative to join our team and help us achieve our goals.
About arenaflex
arenaflex is a leading provider of compensation and injury review services. Founded in 2015, we've been committed to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the support they need. We're proud of our reputation for excellence and are looking for talented individuals to join our team.
Responsibilities
As a Remote Call Center Customer Service Representative, you'll play a critical role in connecting with potential clients and helping them navigate the compensation and injury review process. Your responsibilities will include:
- Connecting with clients through an automated dialer and speaking with 40-50 callers per day
- Multitasking and managing multiple windows to provide excellent customer service
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Key Performance Indicators (KPIs)
As a Remote Call Center Customer Service Representative, you'll be measured on the following KPIs:
- Retention rates
- Upsell and cross-sell rates
- Client satisfaction ratings
- First-call resolution rates
- Average handling time (AHT)
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A quiet, distraction-free workspace
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook)
- High-speed internet (50Mbps with 100MBps upload minimum)
- A reliable noise-cancellation headset that is wired via USB
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience with VICI and CRM software
- Knowledge of the compensation and injury review industry
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Experience with sales and customer service software
Work Environment and Culture
As a Remote Call Center Customer Service Representative, you'll work in a dynamic and fast-paced environment. You'll be part of a team that is passionate about delivering exceptional customer service and making a positive impact on people's lives. Our culture is built on:
- Collaboration and teamwork
- Innovation and creativity
- Continuous learning and growth
- Respect and empathy for our clients and colleagues
Benefits
As a Remote Call Center Customer Service Representative, you'll enjoy:
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
- A competitive salary range starting at $17.31/hour, with commissions and bonuses, and a total compensation package up to $33.00+/hour ($70,000+)
Hours of Operation
Our full-time schedule is 40 hours a week, with the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job