Experienced Senior Manager of Forecasting – Global Customer Service Operations and Strategic Planning Leader

Introduction to arenaflex

arenaflex is a pioneering e-commerce platform that has revolutionized the way people shop and discover new products online. With a relentless focus on customer satisfaction, arenaflex strives to be the most customer-centric company in the world, offering low prices, a vast selection of products, and unparalleled convenience. As a world-class e-commerce leader, arenaflex continues to evolve and innovate, driven by a spirit of creativity and a passion for improving the lives of shoppers and sellers worldwide.

Job Overview

arenaflex is seeking an exceptional leader to join our team as a Senior Manager of Forecasting. As a key member of our Global Customer Service Operations team, you will be responsible for creating and delivering accurate contact forecasts that drive cost-effective and comprehensive capacity planning solutions for our Customer Service network. This is a high-visibility role that requires a unique blend of analytical expertise, business acumen, and leadership skills to manage a team of analysts and managers across multiple countries.

Key Responsibilities

• Develop and implement short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets
• Lead a team of analysts and managers to ensure low error contact forecasts and service level delivery
• Collaborate with senior Customer Service leadership to provide updates on forecast variance and participate in strategic long-term planning initiatives
• Manage the performance of your team, including hiring, development, and performance management
• Utilize SQL, statistical analysis, and data visualization tools to analyze data and drive business decisions
• Communicate complex findings in an understandable and actionable manner to stakeholders
• Lead successfully in a dynamic, fast-paced environment and manage team to meet tight deadlines and prioritize workloads

Essential Qualifications

• Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
• 10+ years of experience in Forecasting/Planning
• Experience managing a team of analytic professionals, including hiring, development, and performance management
• Experience with SQL, statistical analysis, and data visualization tools
• Excellent communication skills to share findings in an understandable and actionable manner
• Ability to lead successfully in a dynamic, fast-paced environment
• Ability to manage team to meet tight deadlines and prioritize workloads

Preferred Qualifications

• MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
• Experience in forecasting, time-series, and multivariate regression
• Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
• Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
• Experience using AWS technologies such as Redshift, S3, etc.
• Excellent interpersonal, written, and oral communication skills
• Natural curiosity and desire to learn

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Manager of Forecasting, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our global Customer Service operations. You will also have access to a range of training and development programs, including leadership development, technical skills training, and mentorship opportunities.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, creativity, and collaboration. We are a global company with a diverse workforce, and we are committed to creating an inclusive and supportive work environment that allows our employees to thrive. Our company culture is built on a foundation of respect, trust, and open communication, and we encourage our employees to share their ideas, feedback, and perspectives.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. We also provide a range of perks and benefits, including flexible working hours, remote work options, and access to a range of training and development programs. Our goal is to create a work environment that is supportive, inclusive, and rewarding, and that allows our employees to achieve their full potential.

Conclusion

If you are a motivated and experienced professional with a passion for forecasting, leadership, and customer service, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Senior Manager of Forecasting, you will have the chance to make a real impact on our global Customer Service operations, develop your skills and expertise, and contribute to the success of our company. Don't miss out on this opportunity to join a dynamic and innovative company that is shaping the future of e-commerce. Apply now to become a part of the arenaflex team!