Experienced Full Stack Online Chat Specialist – Customer Service and Support
At arenaflex, we're on a mission to revolutionize the way businesses connect with their customers. As a growing company, we're looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). If you're a motivated individual with a passion for delivering exceptional customer service, we want to hear from you.
About arenaflex
arenaflex is a dynamic and innovative company that's dedicated to providing top-notch customer service solutions to businesses across various industries. Our team is comprised of talented individuals who share a common goal: to exceed customer expectations and build long-lasting relationships. With a strong focus on employee growth and development, we offer a unique opportunity for you to learn, grow, and thrive in a fast-paced and supportive environment.
Job Summary
As an Online Chat Specialist at arenaflex, you'll play a vital role in providing exceptional customer service to our clients' website visitors. You'll be responsible for engaging with customers through live chat, responding to their queries, and resolving issues in a timely and professional manner. If you're a strong communicator with a positive attitude and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
Responsibilities
As an Online Chat Specialist, you'll be responsible for:
- Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluating customer interactions and escalating issues to the Online Chat Manager when necessary
- Creating relationships with new customers to better understand and meet their needs
- Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promoting interest in client products and services
- Consistently achieving established standards of the position
- Continually portraying and projecting a positive and professional image
- Providing administrative support to the customer service team
- May assist with overflow work and other duties as needed
Key Qualifications
To succeed in this role, you'll need:
- A strong work ethic with the ability to work well both independently and within a larger team-oriented environment
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accustomed to a client-facing role
- Ability to compose professional emails (a plus)
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, and empathetic personality
Additional Benefits
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Work Environment
This is a remote position, which means you'll have the flexibility to work from home. As a remote employee, you'll be expected to maintain a dedicated workspace and adhere to arenaflex's remote work policies.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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