Product Operations & Strategy

About the position Fitch Solutions is currently seeking a Product Operations based out of our New York office. Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst. By becoming a part of the Fitch Solutions team, you will join a group of colleagues delivering critical data, insightful research, and comprehensive analytics that empower clients to make informed decisions. You'll work in a dynamic environment where innovation is encouraged, and collaboration is key to developing solutions that address the evolving needs of global markets. With a portfolio of best-in-class, award winning brands, we offer you the opportunity to advance your career while contributing to a company known for its expertise and commitment to excellence. About the Team: As the Associate Director, Product Operations, you will lead the design, implementation, and optimization of product-focused operational processes that enhance organizational effectiveness. This role requires a balance of strategic vision and tactical execution—looking ahead to shape the future roadmap, while driving immediate operational improvements. You will play a critical role in aligning structure, development, capacity, and execution across the organization, working in close partnership with Commercial, the Business Lines, and key stakeholders including the Head of Operations, Heads of Business, Heads of Commercial, and CDO teams.

Responsibilities

• Design and refine new and existing operational processes in collaboration with the Heads of Business to strengthen execution and scalability.
• Develop, implement, and institutionalize core product operations frameworks to ensure consistency and efficiency across the organization.
• Drive operational excellence by optimizing processes through automation, systematic frameworks, and effective use of technology.
• Partner with the Head of Operations, Global Business Heads, and Commercial Heads to implement global structures and processes that drive and enhance revenue performance.
• Lead or co-lead strategic initiatives and ad-hoc projects throughout the year to advance organizational priorities.

Requirements

• Proven experience in project management, business development, and strategic planning.
• Strong business acumen with deep understanding of Fixed Income and Capital Markets.
• Demonstrated ability to think strategically while executing tactically to deliver results.
• Exceptionally organized, analytical, and disciplined, with a strong focus on process optimization and operational excellence.
• Recognized culture builder and positive influencer, fostering collaboration and high-performance environments.
• Skilled in cross-functional and global collaboration, effectively aligning diverse teams and business units to achieve shared objectives.

Nice-to-haves

• Proven ability to bridge strategy and execution, driving global operational transformation by designing scalable, efficient processes that directly support revenue growth and organizational alignment.
• Innovative mindset with practical AI fluency, leveraging data-driven insights, automation, and emerging technologies to enhance decision-making, streamline workflows, and optimize product operations.
• Exceptional cross-functional leader and culture builder, known for fostering collaboration across global teams, influencing senior stakeholders, and shaping a high-performance, forward-thinking operational culture.

Benefits

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace

where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe

• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

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