Experienced Student Loan Advisor – Customer Contact Center (Work From Home after 90 days)

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for navigating complex situations and providing clear, concise solutions? If so, we invite you to join arenaflex, a dynamic and family-oriented organization that values diversity, equity, and inclusion. As an Experienced Student Loan Advisor at arenaflex, you will play a vital role in supporting student borrowers with their queries, providing detailed information, processing applications, and resolving emerging problems. Our customer service representatives are the face of arenaflex, and we expect them to practice active listening, empathy, and clear communication in every interaction.

About arenaflex

arenaflex is a leading organization that prioritizes its employees' growth and well-being. We believe in creating a work environment that is inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Job Summary

We are seeking an Experienced Student Loan Advisor to join our customer contact center team. As a key member of our team, you will be responsible for taking incoming calls, using chat, and completing outbound calls to assist customers with their queries. You will work closely with our customers to provide detailed information, process applications, and resolve emerging problems.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls to assist customers with their queries

• Provide detailed information and process applications in a timely and efficient manner
• Resolve emerging problems and provide solutions to customers
• Practice active listening, empathy, and clear communication in every interaction
• Follow established and documented policies and standard operating procedures
• Assist callers with filling out their application and submitting it electronically to plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High School diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong Computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days which happen throughout the year
• $25,000.00 Life Insurance which is paid for by arenaflex
• Day one of employment you will receive paid holidays if you meet the criteria!

Work Environment and Company Culture

arenaflex is a dynamic and family-oriented organization that values diversity, equity, and inclusion. We prioritize our employees' growth and well-being, providing a supportive and empowering work environment. Our team is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Career Growth Opportunities and Learning Benefits

arenaflex offers a range of career growth opportunities and learning benefits, including:

• Opportunities for advancement and professional development
• Training and development programs to enhance your skills and knowledge
• Mentorship and coaching to support your career growth
• A supportive and inclusive work environment that encourages collaboration and teamwork

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive pay
• Sick time starts accruing immediately after training completion
• Special event days which happen throughout the year
• $25,000.00 Life Insurance which is paid for by arenaflex
• Day one of employment you will receive paid holidays if you meet the criteria!

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job