Delivery Operations Coordinator
Ashley | The Wellsville Group is seeking a detail-oriented Delivery Operations Coordinator for their Batavia, NY location. This role involves managing scheduling, coordinating with guests, and supporting delivery teams to ensure smooth operations and great guest experiences.
Responsibilities
- Monitor and organize the inbox daily, responding promptly
- Schedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearly
- Contact guests to book deliveries, share operating hours, and keep communication consistent
- Follow up daily until every delivery is confirmed
- Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction
- Submit Route Change Forms and Account Reviews, following up to resolve issues
- Track deliveries in real-time to ensure accuracy and timeliness
- Respond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutions
- Take on additional tasks as needed to support the team
Skills
- Strong computer skills, including typing and Microsoft Office
- Clear, professional phone presence
- Ability to multitask and stay focused in a busy environment
- Comfortable sitting for up to 4 hours at a time
- High School Diploma or GED
- Customer service experience
Company Overview