Experienced Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're proud to be a national leader in filing service of legal documents, with a rich history spanning over 30 years. Our commitment to innovation and excellence has enabled us to stay ahead of the competition, and we're now seeking talented individuals to join our team as we continue to grow and evolve. As a Customer Support Specialist at arenaflex, you'll play a vital role in delivering exceptional customer experiences, resolving issues, and ensuring the smooth operation of our business processes. This is a full-time remote position, requiring you to be located in the US, and we're looking for someone who is not only tech-savvy but also possesses excellent communication and problem-solving skills.

About arenaflex

arenaflex is a dynamic and forward-thinking organization with a team of over 350 professionals spread across various locations, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle. Our dedication to advancing technology and business processes has enabled us to maintain our position as a leader in the industry. We're passionate about creating a work environment that fosters growth, learning, and collaboration, and we're excited to welcome like-minded individuals to our team.

Job Overview

As a Customer Support Specialist at arenaflex, you'll be responsible for addressing and resolving customer inquiries and issues, providing timely updates, and ensuring seamless communication with our internal teams. This role requires a unique blend of technical skills, diplomacy, and the ability to think on your feet. You'll be working with a range of stakeholders, including customers, process servers, and internal departments, to ensure that all necessary tasks are completed on orders.

Key Responsibilities

* Respond to customer support tickets, including answering questions and resolving issues related to existing orders

• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

Qualifications

* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone

• Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

What We Offer

At arenaflex, we believe that our employees are our greatest asset, and we're committed to providing a comprehensive benefits package that supports their well-being and career growth. Some of the benefits we offer include:

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $14.00 to $18.00 per hour

Schedule

This is a full-time, Monday-to-Friday position, requiring a regular schedule and reliable internet connectivity.

Why Join arenaflex?

At arenaflex, we're passionate about creating a work environment that fosters growth, learning, and collaboration. We believe that our employees are the key to our success, and we're committed to providing opportunities for career advancement and professional development. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply

If you're interested in joining our team as a Customer Support Specialist, please submit your application through our website. We look forward to reviewing your application and welcoming you to arenaflex! Apply for this job