Experienced Customer Support Associate – Remote or Chicago Location

At arenaflex, we're on a mission to revolutionize the way manufacturers operate by providing a simple yet powerful platform that reduces costs, increases visibility, and drives efficiency. As a fast-growing tech company headquartered in Chicago's River West neighborhood, we're seeking an exceptional Customer Support Associate to join our team. This role is perfect for someone who is passionate about delivering exceptional customer experiences, working collaboratively with cross-functional teams, and driving business growth.

About arenaflex

arenaflex is a Series A funded startup that's changing the game in the manufacturing industry. With a talented team, cutting-edge technology, and a customer base that's eager to grow, we're poised for massive success. Our vision is to create a platform that makes a significant impact on the industry, and we need talented individuals like you to help us achieve it.

Key Responsibilities

As a Customer Support Associate at arenaflex, you'll be responsible for:

• Handling incoming customer questions and concerns via email and our Hubspot support portal
• Interfacing with internal sales and customer success teams to ensure pilots and existing customers receive the support they need
• Working with the engineering team to escalate and investigate bugs and product questions
• Using Notion and other tools to manage internal processes and information
• Collaborating with cross-functional teams to drive business growth and customer satisfaction

Preferred Experience

* Strong problem-solving skills, with an ability to distill solutions from many sources of information

• Experience working in a customer service role
• Ability to learn new systems and tools quickly
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Why You'll Love Working at arenaflex

* We're a cross-functional team that thrives in collaborating and supporting colleagues

• Our vision is massive, and we have the team, technology, and customer base to support that growth
• We have an insanely talented team that is fast-paced and each in the top of their field
• We believe that building arenaflex is a marathon, not a short sprint, and we support a balanced life
• You'll get to learn a lot very quickly, and we trust you to operate with freedom in achieving your mission
• We don't look at customers as "cash cows" but rather see them as long-term partners in our journey to making the industry succeed

Why This Might Not Be a Fit for You

* You don't enjoy interacting with people. This is a customer-facing role that requires you to take customer calls and triage work with your internal team.

• You are unorganized, not a strong note taker, or poor communicator.
• You are easily stressed or not used to fast-paced work.
• You prefer to be a siloed worker.
• You're not a hands-on individual or motivated to get stuff done quickly - no task is too small or too large for this role.

Benefits

* Unlimited PTO, 2-week minimum - We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored, and ready to take on the day.

• This position's location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago.
• 401(k) plan
• Health insurance (medical, vision, and dental)
• Flexible work schedule

Compensation

* $40k - $50k, depending on experience

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. We believe in empowering our team members to take ownership of their work and make a meaningful impact on our business. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

How to Apply

If this role seems like a fit, we'd love to learn more about your experience and goals. Please submit your application through our website, and we'll be in touch to discuss further. Apply Job! Apply for this job