Experienced Full Stack Customer Service Representative – Hybrid Sales and Customer Acquisition

Join arenaflex, a global leader in communications and technology, as we redefine customer service and create meaningful connections with each customer. Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, inbound contact environment where no two interactions are the same? If so, we invite you to join our team as an Experienced Full Stack Customer Service Representative – Hybrid Sales and Customer Acquisition. In this role, you'll be the voice of arenaflex, providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty.

About arenaflex

arenaflex is a pioneer in making connections, and we've been innovating since our founding nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we create connections that change the world. Our commitment to innovation, customer satisfaction, and employee growth makes us an exciting place to work and grow your career.

Key Responsibilities

As an Experienced Full Stack Customer Service Representative – Hybrid Sales and Customer Acquisition, you'll be responsible for:

• Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
• Working in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
• Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Performing basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services

What You Can Look Forward To

* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative

• A competitive salary, with individual starting salary within the range of $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly if all sales goals are met
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

What We're Looking For

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required
• WFH Requirements:

+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you'll have the opportunity to:

• Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• Develop your skills in sales, customer service, and technical support
• Take on new challenges and responsibilities as you grow in your career
• Join a dynamic and innovative team that's passionate about making connections and changing the world

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate and dedicated professionals who are committed to delivering exceptional customer experiences and driving sales growth. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer and provides reasonable accommodations for qualified individuals with disabilities. We're committed to creating a diverse and inclusive workplace where everyone can thrive and grow. Apply for this job