Experienced Tier 1 Support Specialist (Remote - Customer Service) – Clinical Communications and Scheduling Expert
At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and advancing patient outcomes. We're now seeking a talented and dedicated Tier 1 Support Specialist to join our growing team of customer support professionals.
About arenaflex
arenaflex is a rapidly growing company that has been featured on the Inc 5000 list, recognizing the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we're expanding our team to support our continued success. Our mission is to optimize provider schedules and dynamically route messages to the right person at the right time in any care setting, advancing patient care and clinical workflows.
Join Our Team
By joining arenaflex, you'll have the unique opportunity to be part of a dynamic and innovative team that's making a real difference in the lives of patients and healthcare professionals. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals who share our vision and values.
Position Overview
We're seeking a highly skilled and motivated Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our team, you'll be responsible for supporting and delighting our end-users – physicians, nurses, and system administrators – with a range of technical support services. This includes:
- General user account management
- End-user education
- On-call schedule management
- Mobile and web interface assistance
- Application builds and revisions
- Application troubleshooting
Key Responsibilities
* Field incoming client communications via phone, chat, and our online customer portal
- Help end-users administer their arenaflex applications
- Train end-users on how best to use arenaflex's phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end-users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues
Requirements
* Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Ability to work some holidays and one weekend day
- Willingness and excitement to work days, evenings, or overnights and/or weekends
What We Offer
* Competitive hourly rate of $19/hour
- Comprehensive benefits package, including health, dental, vision, life, and disability insurance options available day one
- 401K plan with match and immediate vesting
- 17 company holidays, 2 floating holidays, and a competitive paid time off policy
- Internal advancement opportunities
- Remote-first work environment
- Opportunities for professional growth and development
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals who share our vision and values. We offer a range of benefits and perks to support our employees' physical and mental health, including:
- Flexible work arrangements to support work-life balance
- Opportunities for professional growth and development
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Access to the latest technology and tools to support your work
How to Apply
If you're a motivated and dedicated individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship. Apply for this job