Experienced Homeoffice Chat Support Specialist – Deliver Exceptional Customer Experience

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a Homeoffice Chat Support Specialist, you'll be an integral part of our team, working remotely to provide top-notch customer service to our valued customers. If you're passionate about delivering exceptional experiences, empowering customers, and growing with a dynamic company, we invite you to join our amazing team at arenaflex.

About arenaflex

arenaflex is a leading parent company of innovative businesses, including 1-800 Contacts, Luna, and Hello Eyes. Our mission is to put the customer first, always, and we've built a legendary culture that's award-winning and pioneering. With a commitment to innovation and customer satisfaction, we've changed the industry and continue to make a positive impact. As a private equity-owned company, we're driven by a passion for excellence and a desire to make a difference.

Why You'll Love Working at arenaflex

* Empowering Culture: We believe in empowering our people to solve problems without asking permission. Our rockstar agents have a reputation for going above and beyond to WOW our customers, and we're looking for talented individuals like you to join our team.

• Remote Work Opportunities: As a Homeoffice Chat Support Specialist, you'll have the flexibility to work from the comfort of your own home, with approved locations in Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, and Virginia.
• Competitive Compensation: Enjoy a starting base pay of $15.00 per hour, with bonus potential of up to $6/hr, and a range of benefits that include monthly performance bonuses, ownership of your development, and a safe, respectful, and inclusive work environment.
• Career Growth Opportunities: At arenaflex, we're committed to fostering growth and development. With bi-annual performance reviews, tuition reimbursement, and a supportive team, you'll have the opportunity to grow and succeed in your career.

Key Responsibilities

As a Homeoffice Chat Support Specialist, you'll be responsible for:

• Answering 2-3 incoming chats using the LiveEngage (LivePerson) platform
• Consulting customers on enhancing the value of their contact lens purchase
• Proactively communicating and engaging with your manager and team members to be successful in a virtual work environment
• Providing top-notch customer service in a fast-paced, dynamic environment
• Identifying and resolving problems in a way that creates a positive customer experience
• Maintaining high performance metrics, including revenue per call, quality, availability, and dependability
• Living our company values: Big Hearted, Unconventional, Tenacious, Better Together

Essential Qualifications

* High school diploma or equivalent experience

• 2-3 years minimum customer service experience
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Preferred Qualifications

* Experience working in a call center or customer service environment

• Familiarity with LiveEngage (LivePerson) or similar platforms
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills

Perks and Benefits

* Amazing medical, dental, and vision coverage

• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Apply

If you're passionate about delivering exceptional customer experiences and growing with a dynamic company, we invite you to apply for the Homeoffice Chat Support Specialist role at arenaflex. Please visit our website to register as a candidate and submit your application. Apply Now! Apply for this job