Experienced Customer Service Representative - Insurance and Benefits Expert - Fully Remote after Training

At arenaflex, we're dedicated to revolutionizing the insurance and benefits industry by providing exceptional service to our clients and their members. As a growing partner to some of the largest and most iconic associations and organizations in the country, we're committed to ensuring that our servicemembers have the coverages they need when they need it. With a rich history spanning 66 years, we've built a reputation for improving the lives of not only our client members but also our internal members.

Why Join arenaflex?

arenaflex offers a comprehensive benefits package that includes:

• Health benefits, including medical, dental, and vision coverage
• A 401K plan with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional Flexible Spending Account (FSA)
• 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
• A medical plan with in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy

Time Off and Work-Life Balance

We believe in giving our employees the time and space they need to recharge and pursue their passions. Our benefits package includes:

• 10 days of vacation in the first year, with an additional day added each year
• 13 paid and closed holidays each year
• A flexible schedule that allows you to work from home and maintain a healthy work-life balance

Job Summary

As a Member Benefits Advisor at arenaflex, you'll play a critical role in providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of existing insurance and non-insurance products. This role is a key component of our customer satisfaction and retention strategy, and we're looking for someone who is passionate about delivering outstanding customer experiences.

Essential Job Functions

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft Sales

Pay and Benefits

* $18.00 hourly

• Comprehensive benefits package, including health insurance, 401K, FSA, and more
• Flexible schedule that allows you to work from home and maintain a healthy work-life balance

Requirements

* High school diploma or equivalent

• Two years of customer service experience, preferably in a high-volume customer call center
• Those with claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Travel and Work Schedule

* No domestic travel required

• Regular call center schedule
• First 60 days will be in-office for training, followed by fully remote work

Career Growth and Learning Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Ongoing education and training programs
• Opportunities for advancement and career growth

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to be part of a team that's revolutionizing the insurance and benefits industry. Apply Now! Apply for this job