Evening Customer Care Associate - Full Time (10% Rate Differential)

Join arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, as we continue to revolutionize the healthcare industry with our innovative solutions and compassionate approach. As an Evening Customer Care Associate, you will play a vital role in delivering exceptional customer experiences to our valued members, helping them navigate the complexities of healthcare and achieve their best possible health and well-being.

About arenaflex

arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.

Awards and Recognition

arenaflex has received numerous awards and recognition for our commitment to excellence in customer service, including:

• Excellence in Customer Service Awards: Organization of the Year (Small)
• Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
• National Customer Service Association All-Stars Award: Service Organization of the Year
• Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)

Why Join arenaflex?

* Work from home as a full-time Evening Customer Care Associate, delivering a positive experience that solves members' needs and challenges

• Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role and support our members
• Robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs
• Opportunity to grow your career and pursue your ambitions in a supportive and friendly work environment
• Competitive hourly rate starting at $16.00, with a 10% rate differential for full-time employees

Job Summary

As an Evening Customer Care Associate, you will be responsible for:

• Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
• Building rapport with callers using a friendly, courteous, and professional manner
• Verifying and collecting demographics and updating systems as necessary
• Determining and executing the best resolution to assist the member based on their needs or requests
• Connecting members to appropriate areas both internally and externally
• Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
• Performing other duties and projects as assigned by management

Minimum Requirements

* High School Degree or GED required

• Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills
• Problem-solving/issue resolution
• Multitasking skills

Work Environment and Company Culture

arenaflex is committed to creating a supportive and inclusive work environment that values diversity and promotes equal employment opportunities. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our available positions. Apply Job!

Note:

arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. Apply for this job