Experienced Customer Service Representative – Order Processing and Account Management

Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Service Representative to play a vital role in our Sales team. As a key member of our team, you will be responsible for processing customer orders, ensuring accurate and efficient production processes, and providing exceptional customer service. If you are a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a positive impact on our customers' lives, and we are committed to fostering a culture of collaboration, innovation, and growth. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that values teamwork, open communication, and continuous learning.

Key Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Processing customer orders generated by Account Managers, ensuring accurate and efficient production processes
• Facilitating purchase orders, checking for accuracy, and verifying with Account Managers when necessary
• Documenting and arranging releases from inventory, filing tickets for completed jobs, and maintaining accurate records
• Preparing materials for return to customers, documenting Haz-Mat orders, and ordering marketing materials
• Managing internal forms, FSI and FSC records, and performing additional tasks as required
• Filling in for Account Managers and assuming their responsibilities when necessary, including checking emails and voice mails and making relevant decisions
• Assisting the estimating department as needed and performing additional tasks and duties as required and delegated by the Director of Sales

Essential Qualifications

To be successful in this role, you will need:

• High school graduate or General Education Degree (GED) or equivalent
• Associate's Degree (two-year college or technical school) or equivalent
• 2+ years of experience in customer service or a related field
• Excellent communication, organizational, and problem-solving skills
• Ability to work accurately and thoroughly, with attention to detail
• Ability to work under pressure and meet deadlines
• Familiarity with Microsoft Suite and other software applications

Preferred Qualifications

* Bronze designation on ACT or equivalent

• Experience in a manufacturing or production environment
• Knowledge of production capabilities and processes
• Certification in customer service or a related field

Skills and Competencies

To excel in this role, you will need to possess:

• Accuracy and attention to detail
• Active listening and communication skills
• Organizational and time management skills
• Problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Familiarity with Microsoft Suite and other software applications
• Ability to wear Personal Protective Equipment (PPE) as needed

Work Environment

As a Customer Service Representative at arenaflex, you will work in a manufacturing office with a climate-controlled environment. You will be required to sit for extended periods, use a computer, and perform other tasks that may require standing, walking, or lifting.

Benefits and Compensation

arenaflex offers a competitive compensation package, including:

• $14.00 - $18.58 per hour
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job