Customer Support Specialist for Voice and Chat Account - arenaflex

Join arenaflex, a rapidly growing marketing agency and e-commerce company, as we revolutionize the customer support experience. We're seeking a highly skilled and passionate Customer Support Specialist for voice and chat account to join our dynamic team.

About arenaflex

arenaflex is a forward-thinking company that's changing the game in marketing and e-commerce. Our mission is to deliver exceptional customer experiences that drive loyalty and growth. We're a team of innovators, thinkers, and doers who are passionate about making a difference. At arenaflex, we believe that every customer interaction is an opportunity to build a lifelong relationship. We're committed to creating a culture of excellence, inclusivity, and continuous learning.

Responsibilities

As a Customer Support Specialist for voice and chat account, you'll be the face of arenaflex, providing top-notch support to our customers via voice calls and chat. Your primary responsibilities will include:

• Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner
• Troubleshooting technical issues and escalating complex problems to the appropriate department
• Maintaining accurate records of all client interactions and transactions
• Collaborating with the customer support team to ensure timely and efficient issue resolution
• Identifying opportunities to improve the customer experience and communicating these to the team
• Staying up-to-date with arenaflex's products and services to provide expert support
• Participating in ongoing training and development to enhance your skills and knowledge

Requirements

To succeed in this role, you'll need:

• Native Speaker level proficiency in Filipino and English: You'll be communicating with customers in both languages, so fluency is essential.
• Bachelor's degree in a related field (e.g. business, marketing, communication): A degree in a related field will give you a solid foundation in customer support principles and practices.
• 2+ years of experience in a customer support role: You'll need to have a proven track record of providing exceptional customer support in a fast-paced environment.
• Excellent communication skills, both written and verbal: You'll be communicating with customers via voice calls and chat, so strong communication skills are crucial.
• Ability to work under pressure in a fast-paced environment: Customer support can be challenging, so you'll need to be able to handle multiple tasks and priorities in a timely manner.
• Strong problem-solving skills and attention to detail: You'll need to be able to troubleshoot technical issues and maintain accurate records of client interactions.
• Experience using customer support software (e.g. Gorgias, etc.): Familiarity with customer support software will give you a head start in this role.

Benefits

As an arenaflex team member, you'll enjoy:

• Independent Contractor Agreement: You'll have the flexibility to work as an independent contractor, with the support and resources of a large company.
• Quarterly Performance Bonus: Your hard work and dedication will be recognized and rewarded with a quarterly bonus.
• Monthly Performance Bonus: You'll receive a monthly bonus for meeting and exceeding performance targets.
• Health Insurance Reimbursement: arenaflex will reimburse you for health insurance premiums, so you can focus on your well-being.
• WFH Upgrade Allowance: You'll receive an allowance to upgrade your home workspace, so you can stay productive and comfortable.
• 15 Days Paid Time-Off: You'll have plenty of time to relax and recharge with 15 days of paid time-off.
• 6 Company-Wide Holidays: arenaflex observes six company-wide holidays, so you can celebrate with your colleagues.
• 6 Country Holidays: You'll also receive six country holidays, so you can observe local traditions and customs.
• 100% Fully Remote: Work from anywhere, at any time, with arenaflex's fully remote work policy.

Work Environment and Company Culture

arenaflex is a remote-first company, which means you'll be working from the comfort of your own home (or anywhere else you choose). Our company culture is built on collaboration, innovation, and continuous learning. We're a team of passionate individuals who are dedicated to making a difference in the world.

How to Apply

If you're a customer support rockstar who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join the arenaflex team and start making a difference in the lives of our customers. Apply Job! Apply for this job