Client Service Associate
Mariner is a privately held national financial services firm dedicated to meeting modern wealth needs. The Client Service Associate will build and maintain client relationships, manage client implementation processes, and handle day-to-day administrative duties while ensuring exceptional client service.
Responsibilities
- Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary
- Maintain client paper files and electronic data files in a timely manner; compile quarterly asset values for billing, journals, transfers, invoicing, annuity fees, commission fees and collection consulting fees
- Responsible for the day-to-day administrative duties of the office, including but not limited to coordinating and scheduling appointments, marketing, accounts payables, receivables, supporting receptionist as needed
- Understand the client’s overall business needs and help identify value-added services that Mariner Wealth Advisors can provide
- Review activities within the job scope for sufficient controls to prevent errors, fraud and misstatements of financial results
- Attend and participate in learning opportunities through client service associate meetings and internal resources made available through compliance, practice management, etc
- Perform other duties as assigned
Skills
- High school diploma required
- Financial services experience or applicable internship experience
- Strong PC proficiency with MS Office Suite, CRM (Salesforce, Redtail, etc.)
- Positive attitude toward client relations to provide exceptional, proactive client service
- Demonstrated ability to manage multiple tasks and maintain the necessary attention to detail
- Strong verbal and written communication skills are essential to effective client relationships
- Highly organized with strong analytical skills
- Able to work in a team environment
- Bachelor's degree preferred
- Wealth management experience a plus
- Experience with eMoney a plus
Benefits
- Eligibility to participate in an incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.
- Roles may also be eligible for additional compensation and/or benefits.
Company Overview