Patient Enrollment Specialist

Clover Health is a company that delivers proactive support and care to its members through its clinical Clover Home Care teams. The Patient Enrollment Specialist serves as a trusted advocate for patients considering in-home care services, educating them and guiding them through the enrollment process to improve their quality of life at home.

Responsibilities

• Engage patients and caregivers telephonically and in person to explain the benefits of home-based care services—including clinical, emotional, and logistical advantages
• Make up to 150 outbound calls daily to eligible patients
• Engage with hard to reach patients in the field up to 2-3 days per week
• Build rapport with hesitant or uncertain patients; address objections, answer questions, and provide personalized support to encourage enrollment
• Use motivational interviewing techniques and empathy-driven communication to support patients through their decision-making process
• Review and respond to incoming referrals; conduct proactive outreach to eligible patients in a timely manner
• Guide patients through the enrollment process from start to finish—including eligibility verification, paperwork completion, and consent collection
• Coordinate closely with care teams, discharge planners, physicians, and social workers to ensure timely communication and continuity of care
• Reconnect with undecided patients to reassess readiness and continue relationship-building until a decision is reached
• Maintain accurate records of outreach efforts, patient concerns, and enrollment status in EMR systems

Skills

• Based in Georgia or New Jersey and have a valid driver's license, plus reliable transportation
• 1–3 years of experience in healthcare outreach, patient engagement, admissions, sales, or a comparable patient-facing role
• Comfortable working in a metrics-driven, goal-oriented environment
• Strong verbal and written communication skills, with the ability to explain medical and logistical information in patient-friendly terms
• Confident in navigating objections and conducting empathetic, sensitive conversations
• Experience with EMR systems
• Prior experience in home health, hospice, managed care, or chronic condition programs
• Familiarity with Athena EMR system
• A passion for supporting vulnerable or underserved populations
• Bilingual skills (especially Spanish)
• Prior exposure to home health, hospice, managed care, or chronic condition programs

Benefits

• Competitive hourly rate
• Performance-based bonus program
• 401k matching
• Regular compensation reviews
• Comprehensive medical, dental, and vision coverage
• No-Meeting Fridays
• Company holidays
• Access to mental health resources
• Generous time-off policy
• Up to 18 days of vacation per year
• Clover recognizes 10 federal holidays including New Year's Day, Juneteenth, and Christmas
• 4 additional paid holidays
• 1 floating holiday
• Week of Rest
• Learning programs
• Mentorship
• Professional development funding
• Regular performance feedback and reviews
• Reimbursement for office setup expenses
• Monthly cell phone & internet reimbursement
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Remote-first culture
• Paid parental leave for all new parents

Company Overview