Experienced Customer Service Representative – After Hours Remote Support – Virginia
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, service-oriented environment where no two days are the same? If so, this exciting opportunity at arenaflex may be the perfect fit for you! As a Customer Service Representative (CSR) with arenaflex, you will play a vital role in providing top-notch support to our valued members. You will be the first point of contact for questions about our service offerings, resolving member concerns while ensuring requests are processed accurately and efficiently. With a structured protocol and scripts in place, you will document conversations to maintain consistency and ensure seamless interactions.
About arenaflex
arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering individuals to achieve positive health outcomes. Our team is passionate about delivering exceptional customer experiences, and we're seeking like-minded professionals to join our dynamic team.
Key Responsibilities:
* Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
- Ensure all company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and efficiently to extract necessary information from multiple systems
- Review and educate members on our services and their insurance coverage
Requirements:
* High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills. All system documentation will be in English
- Can type 35wpm or more
- Answer a high volume of calls up to 100+ calls per day
- Proficiency in Microsoft Office Suite
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
- Work overtime as required
- Ability to work independently under general supervision
- Sound decision-making and problem-solving skills in a fast-paced environment
Work Environment and Culture:
* Work from home with a dedicated workspace that meets our requirements
- Collaborative and dynamic team environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance, employer-paid basic life insurance, and more
Benefits:
* Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax
- Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
Compensation:
* Starting at $15.00/hr
How to Apply:
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to submit your application. arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. Apply Now!
Equal Opportunity Employer Statement:
arenaflex is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]. Apply for this job