Experienced Customer Service Representative – Remote Contact Center Chat Support
At arenaflex, we're on a mission to revolutionize the way we connect with our members, providing them with exceptional service and support through all channels. As an Experienced Customer Service Representative – Remote Contact Center Chat Support, you'll be the face of arenaflex, serving our members' needs through chat, messaging, email, and even by phone. You'll be a one-stop shop for providing resolution on various topics, including debit cards, disputes, deposits posting, NSF fees, transfers, and more. If you're a people person with excellent communication skills and a passion for sales, we want to hear from you!
A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX
As a Remote Contact Center Chat Representative at arenaflex, your day will be filled with exciting opportunities to make a difference in the lives of our members. Here's a glimpse into what you can expect:
* Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
* Providing support to ensure online membership applications are completed and submitted within a timely manner.
* Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
* Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
* Maintaining a strong working knowledge of arenaflex's products and services.
REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS
To succeed in this role, you'll need to possess the following skills and qualifications:
* A High School Diploma or equivalent.
* 1 year of experience in a customer service position.
* Must meet the requirements for our Telecommuting Program (more information below!).
* Excellent oral, written, and telephone communication skills.
* Strong problem-solving and member service skills.
* Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
TELECOMMUTING REQUIREMENTS
To ensure a smooth and productive work environment, we require the following from our Telecommuting Representatives:
* A dedicated workspace.
* Secure and strong internet connection.
* Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
* An environment free from loud noises or outside distractions.
* The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge.
WHY JOIN THE ARENAFLEX TEAM?
At arenaflex, we're more than just a financial institution – we're a community-driven organization that values our employees and members alike. Since 1956, we've been providing financial services to individuals and their families throughout the state of Louisiana, and we've grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
BENEFITS OF WORKING AT ARENAFLEX
As a full-time employee at arenaflex, you'll enjoy amazing benefits, including:
* Medical, Dental, and Vision Insurance with generous employer premium contributions.
* Health Savings Account with employer contributions for eligible employees.
* Employer-Paid Group Life Insurance.
* Voluntary Dependent Life Insurance.
* Retiree insurance for eligible employees.
* Paid Vacation & Sick Leave.
* 15 Paid Holidays, including a Cultural Floating Holiday.
* 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
* Paid Time Off to volunteer with approved non-profits and charities.
* Tuition Reimbursement Program.
ARENAFLEX IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACE
All locations are tobacco-free facilities. We're committed to creating a diverse and inclusive work environment that welcomes individuals from all backgrounds.
APPLY NOW
If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, we want to hear from you! Apply now to join the arenaflex team and start your journey towards a rewarding career in customer service.
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Join the arenaflex Team Today!
Apply now to become a part of our dynamic team and start your journey towards a rewarding career in customer service.
Apply Job!
About arenaflex
arenaflex is a leading financial institution dedicated to providing exceptional service and support to our members. We're a community-driven organization that values our employees and members alike.
Our Core Values
- Love thy neighbor
- Integrity
- Respect
- Excellence
- Stewardship
Our Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Employer-Paid Group Life Insurance
- Voluntary Dependent Life Insurance
- Retiree insurance
- Paid Vacation & Sick Leave
- 15 Paid Holidays
- 401K Plan
- Paid Time Off
- Tuition Reimbursement Program
Why Join arenaflex?
At arenaflex, we're more than just a financial institution – we're a community-driven organization that values our employees and members alike. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.
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