Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex

Imagine being part of a dynamic team that shares your passion for live events and creates unforgettable experiences for thousands of customers every day. As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be at the forefront of delivering exceptional customer service, ensuring that our fans get the right seats at the right price. If you're a team player with a passion for live events, a knack for problem-solving, and a drive to make a difference, we want to hear from you. About arenaflex arenaflex is a leading live event ticket marketplace that's revolutionizing the way fans experience live events. We're a team of passionate individuals who are dedicated to creating memorable experiences for our customers from the moment they purchase their tickets until they enter the gates. Our mission is to provide the best possible service to our customers, and we're looking for talented individuals like you to join our team. Your Role in Our Success As an Email/Chat/Phone Specialist (Nights and Weekends), you'll play a critical role in representing the arenaflex brand and ensuring that our customers receive the highest level of service. Your responsibilities will include: * Handling customer contacts, promptly and professionally, via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Supporting our customers proactively via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to our culture and growth * Creating memorable experiences with customers who share our love for live events How Your Role Will Progress As you grow in your role, you can expect to progress through the following stages: * 30 days in: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to learn from their experiences. * 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches and methods to support overall business goals. * 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups. What We're Looking For To succeed in this role, you'll need to bring the following skills and qualities: * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software Our Benefits As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll enjoy a range of benefits, including: * $40,000 base salary with bi-annual bonuses and equity * Fully paid training * Competitive compensation, bonus incentives, and equity for all employees * FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events * Hybrid working model with 3 days in office and 2 days remote * Variety of additional workplace perks Ready to Join Our Team? If you're a customer service superstar with a passion for live events, we want to hear from you. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and join our team of dedicated professionals who are making a difference in the live event industry. ```html

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Apply Job! ``` About arenaflex arenaflex is a leading live event ticket marketplace that's revolutionizing the way fans experience live events. Our mission is to provide the best possible service to our customers, and we're looking for talented individuals like you to join our team. Our Culture At arenaflex, we're passionate about creating memorable experiences for our customers. We're a team of dedicated professionals who are driven by a shared passion for live events and a commitment to excellence. Our culture is built on the following values: * Customer First: We put our customers at the heart of everything we do. * Teamwork: We work together to achieve our goals and support each other every step of the way. * Innovation: We're always looking for new and better ways to deliver exceptional customer service. * Passion: We're passionate about live events and committed to making a difference in the industry. Our Benefits As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll enjoy a range of benefits, including: * Competitive Compensation: We offer a competitive salary and bonus structure to recognize your hard work and dedication. * Flexible Working: We offer a hybrid working model with 3 days in office and 2 days remote, so you can balance your work and personal life. * Training and Development: We invest in our employees' development and provide fully paid training to help you grow in your role. * Wellness and Benefits: We offer a range of wellness and benefits programs, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events. Join Our Team If you're a customer service superstar with a passion for live events, we want to hear from you. Apply now to become an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex and join our team of dedicated professionals who are making a difference in the live event industry. ```html

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